Jumpflex TrampolinesReviews of jumpflex.com

Response from Jumpflex TrampolinesMay 9, 2022

Hi Travis, Thanks for taking the time to leave us a review. I'm really sorry to hear that you had an issue with installing your safety net. We appreciate your honest feedback and for bringing this to our attention. I've had an email sent to you in hopes that we can resolve this for you. We look forward to hearing your response. If you have any further concerns, please do not hesitate to contact our customer support team. Warm Regards, Renee Jumpflex™ Customer Support

Response from Jumpflex TrampolinesMay 9, 2022

Hi Joel, Thanks for taking the time to leave us a review. We're sorry to hear that you have encountered an issue with installing your safety net. We appreciate your honest feedback and I've arranged for a replacement safety net to be sent to you and have also sent you a courtesy email that reflects this in hopes that we can rectify this for you. If you have any further concerns, please do not hesitate to respond back to the email or contact our Jumpflex™ customer support team directly. Warm Regards, Renee Jumpflex™ Customer Support

Response from Jumpflex TrampolinesMay 9, 2022

Hey Henry, Thank you for your review. Sorry to hear you have had an unpleasant experience with JUMPFLEX™ and felt you have had no support. Please contact us anytime so we can provide you with some assistance on 866 3057238 or email us at [email protected] We would love to get this issue resolved. Kind regards, Janna Long Jumpflex Customer Service Representative.

Response from Jumpflex TrampolinesJan 11, 2022

Hi Jonathan Thank you for taking the time to write a review. My apologies for this matter and for the very late response. Unfortunately, our team has been away on Christmas break so we do apologize for not responding sooner. I have now been able to create a replacement order for you. Confirmation should have been sent to your email address as well. If you do have any further queries, please do not hesitate to get back in touch. Kind Regards Sary Jumpflex™ Customer Support Team

Response from Jumpflex TrampolinesFeb 23, 2022

Hello John Thank you for your review, I do apologise for the experience that you have had with us here at Jumpflex. I am more than happy to look into this further for you and help you get your trampoline all fixed up. Could you please send an email enquiry to [email protected] and I can take a further look into this for you? Kind regards Jit Van Jumpflex Customer Service Representative.

Response from Jumpflex TrampolinesFeb 19, 2022

Hi Earl, Thanks for taking the time to leave us a review. We appreciate your honest feedback and for sharing your experience with us. Firstly, I would like to apologize for the delays you encountered in receiving the missing parts in your order - I totally agree that this was not an acceptable time frame! However, I'm pleased to hear that we were able to finally resolve this for you as I can see that you have now received the missing parts in your order as well as 2 free accessories and a partial refund - I hope that this is a satisfactory resolution for you. Secondly, i'd like to thank you for your patience during this time and we hope your daughter is loving her Jumpflex™ trampoline just as much as we do! Warm Regards, Renee Jumpflex™ Customer Support

Response from Jumpflex TrampolinesJan 28, 2022

Hi Joshua, Thanks for taking the time to leave us a review. Sorry to hear that you were missing a part in your order. I can see that one of our Jumpflex™ team members has dealt with your inquiry and she has sent out a replacement. Apologies for the delay in getting back to you and for any inconvenience this may have caused. If you encounter any further issues, please do not hesitate to contact us. Warm Regards, Renee Jumpflex™ Customer Support