Kyara T.
I bought this trampoline for my 1 year…
I bought this trampoline for my 1 year old and 4 year old son. I was very excited about it due the amazing reviews and the statements about how much they valued safety. Only to find out the complete opposite. While being in my backyard I noticed smoke rising from my 12 ft jumpflex trampoline. Once I got closer I noticed the poles were combusting and had even melted away the sleeves on the poles. The poles were smoking hot. I just thank God it didn’t burn my house down or harm my children. I sent the video of the combustion and also photos of the aftermath to jumpflex and nobody has contacted me. I was told “the manager” would be in contact with me due to the urgent matter but I haven’t heard anything back from anybody. I am very disappointed in the company and the brand. It’s obvious they don’t value safety for my children nor uphold their brand for quality.
Response from Jumpflex TrampolinesFeb 14, 2023
Hi Kyara, thanks for working with us to try and understand why this is happening with your Jumpflex trampoline. We have had hundreds of thousands of trampolines go out to satisfied customers and have never had this issue. We believe it is due to the lights erected above your trampoline, which are amplifying the sun's rays. We appreciate you working to a resolution with us. Thanks again, the team at Jumpflex.