Jumper MediaReviews of jumpermedia.com

had a discovery call with them, she could not answer any of my questions and was honestly a bit rude Im set for the "free trial" so will update if experience improves

Unfortunately, I wouldn’t recommend this service. I’ve used Jumper for over a year and canceled my membership recently due to the poor quality and inconsistent guest services. I typically get the same response from them when something goes wrong that they are making upgrades to their platform which results in delays in service. The problem is that you still have to pay their monthly fees when their platform doesn’t work properly. The close out of my membership was also disappointing. I hate writing reviews like this because I am a big fan of startups, but I also used reviews to make my decision to use Jumper Media. I think it’s important for them to address some of their tech debt and invest in more training for their customer service agents before I’d try them out again.

Stay away from Jumper Media and their deceptive practices The business model for Jumper media includes deception. They made numerous attempts to sell me their services last year, after considering their pitch I finally relented and told them I will give them a try for 6 months. The program started out good and results were inline with expectations. After the 3month mark things slowed significantly. I raised my concerns in a survey and nothing improved. I had no feedback after the survey and I decided then not to renew the service. Fast-forward April 5, I got a notice of a charge on my credit card. Within hours I contacted Jumper, informing them that I was not interested in signing up or renewing with them. Two different email addresses. Four days later I received a call from Jumper stating that I did not cancel the account seven days before the renewal of the subscription so there is nothing that can be done. I informed them that I did not sign up for a subscription and the person on the other line ‘Alyssa – Customer Resource Manager’ says you should have read the fine print, that’s why they call it fine print. When I pressed her as to why I did not receive a notice that my account was about to be renewed she said, “we are a small startup and we don’t have those resources.” After notifying her that as simple as changing the preferences she replied, “had you requested a reminder we would have sent you one.” So even if I requested a six-month agreement I guess in their minds I still need to ‘cancel’. She writes in her email. “Being that we are a subscription company, all of our clients are on reoccurring plans by default, unless specifically stated that they do not want the payment to reoccur. Unfortunately I am unable to issue a refund as this 7 day cancellation policy is in place and prohibits me from be able to offer you a refund. Moving forward, there are two options you have, and I can be flexible with either of these! 1) We simply remove your account from the software now and cancel all future payments. OR 2)We continue your account on the software through the time you've paid for and cancel all future payments. We don't mean to deceive our clients in any way, as I mentioned we are a start up company and we do not have an entire billing department dedicated to reminding our clients that they have a subscription with us as this is clearly stated in our terms of service.” Totally tone deaf, after expressing my dissatisfaction she is still let me know that I have the option of canceling all future payment. Of course their web portal doesn’t have that option anywhere. Maybe if you spend 4 hours and call them you may find that link. I am so happy she used the word deceptive. It seems like there may be a practice that needs defending. Here is some un-solicited advice for you folks at Jumper Media, as a start up not taking care of your customers is a poor customer service and you are doomed to failure. You may win the battle of ripping me off $749 and forcing me to be a customer of yours for another six months against my will but this short-term gain is shortsighted and quite frankly stupid. If I treated my customers in this same manner I wouldn’t be in business. Hopefully my sacrifice her will be in service to the cause that not many more people are deceived. I know you have lost at-least one new customer so far and it’s my goal to make sure as many people as possible are made aware of your deceptive business practices and poor customer service.