Jumper MediaReviews of jumpermedia.com

I think they’re a scam, no one replies and they continuously spam you with ads but don’t respond to your messages

I hired Jumper Media for a 90-day Google Maps campaign. My engagement started in mid-February 2026, and Andy was my account manager. I chose Jumper Media partly because their reviews made the company seem responsive, knowledgeable, and invested in helping businesses grow. My experience was different. I was not expecting a miracle. My expectations were modest. If the campaign had generated even four inquiries per month through Google Maps, I would have considered that reasonable. Instead, over the 90 days, I received zero inquiries that I could trace back to the Google Map Pack. I asked everyone who contacted me how they found me, and none came through the map pack. My Google Business Profile interactions and website clicks trended downward after I started working with Jumper Media. On two calls, Andy also acknowledged that it looked like things were going down. Their dashboard showed keyword movement, but it did not translate into anything I could verify on the business side. Several keywords were already ranking strongly early in the campaign, some broader keywords finished lower than earlier points, and some tracked terms felt questionable from a search-intent perspective. Ranking for a keyword is not meaningful if it does not generate impressions, clicks, calls, or inquiries. The keyword strategy felt unclear for much of the campaign. I repeatedly asked how keywords were chosen, whether they had meaningful search volume, matched real search intent, and whether broader, higher-intent terms should be prioritized. As the client, I expected the SEO company to lead this process clearly. Communication was another major issue. I repeatedly had to follow up for answers while trying to implement their recommendations quickly so the 90-day campaign had the best chance to work. The communication issues became significant enough that I requested a more senior account manager. That request was not fulfilled. Andy apologized and said communication would improve, but the pattern continued. On the call, the apology felt scripted and appeared to be read from a screen. At one point, schema information sent to me included a competitor’s social media profiles instead of mine. If I had not checked the file myself, I could have copied competitor information into my website schema. That was later acknowledged as a quality-control mistake. Cancelling the recurring plan was more difficult than it should have been. The billing dashboard did not allow me to cancel properly, future payment attempts still appeared, and I had to follow up multiple times to confirm no further charges would process. After the campaign ended, I requested a full refund and explained my concerns. It took roughly three weeks, with repeated follow-ups, to receive a final response. The refund was denied in a short reply that did not meaningfully address most of the concerns I had raised. Their final response referred to an extra complimentary month being offered. I do not have any written record of that offer before the final response. If it was offered somewhere, it was not clearly communicated to me in writing. Either way, an additional month would not have addressed the reasons I requested a refund. My concern was not simply that the campaign needed more time. I had lost confidence in the strategy, communication, technical execution, and results I could verify. One final concern: before signing up, I specifically asked whether Jumper Media’s methods were white hat and whether anything could put my business at risk with Google. I was told nothing they do goes against Google’s guidelines. However, on one call, I was offered what I understood to be a paid review option where reviews would be created for my Google Business Profile. I declined because I do not use fake reviews. This raised serious concerns about whether all the tactics they use or recommended are truly aligned with Google’s standards. I’m also left hoping their approach did not create any lasting damage to my local search presence. This is just my personal experience.

I have asked to be taken off their call and text list repeatedly and they do not respect that. I'm having to file a complaint with my local AG and the FCC. I get calls and text constantly.

Laurel Baquero Is rude and unprofessional. Stay away from these scammers. Nothing but waste of time.

This a scam at least today was it was for a funeral they took my money and never let me see the funeral want my 1.03 back

Rep was late to the call, sounded un interested and miserable. Told us he could NOT assist us because he was already working with another company in the area that did the same thing. Told us if we had another location he MAY be able to help us but he would have to call me back later. Went out of my way to attend this meeting with this guy who sounded half stoned and miserable. Absolute ZERO of a company, hope they have better sales reps than the clown that called me.

We gave them 9 months to deliver what they promised they could deliver in 3 months. After the first 3 months, they charged us for another 3 months. We told them they didn't deliver anything and they agreed to refund our second payment and work with us to get results. They handed us over to another company to help fix stuff on our website. Minor changes were made but took almost 4 months to get there. We wanted to see the results we were initially promised and spoke to one of their account reps (ours was unavailable for our scheduled call because she was sick). I explained the situation to our temporary rep and he said we should try to get a refund for our initial payment since they accomplished nothing but that I'd have to work with our original rep. I scheduled another call and spoke with her. She seemed understanding. I said I would rather they delivered on their promises than get a refund but that if they didn't think they could or wouldn't try then please refund our original payment. She (Mabel) said she would work with their leadership (Kenny and others) to come up with a plan and get back to me in a week. After two weeks, I followed up with an e-mail. Nothing. After another 1 or two weeks, I followed up again. Nothing again. We were extremely patient with the process. Maybe our kindness was taken for weakness. All we asked was that they do the right thing. They didn't.

Abonnement annulé dans le délai indiqué mais prélèvement mensuel effectué quand même Impossible de joindre ;ne reconnaît pas mon adresse mail ni ma carte bancaire ?