Jumper MediaReviews of jumpermedia.com

This company has done well in giving exceptional customer service to make their customers feel heard, The company did a great Job with helping our 2 companies look more visible on Google Maps For Boat Rentals, & Pontoon rentals/tours, The customer service Every Time we called in was very considerable & appreciated

I think they’re a scam, no one replies and they continuously spam you with ads but don’t respond to your messages

Our clinic has really seen the difference once hiring this company. They have made it easy for us to focus on other day to day operations. Their service is crucial for any small business to get noticed and stay relevant when competing with other big brands. They have consistently delivered what they said they would and have been very pleased with every aspect.

Stellar customer service! Amber is fantastic. I appreciate the insight into how well my campaigns are perfoming and the visual of where I need to shift focus. The web portal is excellent as well.

Jumper Media has been a great partner for my physical therapy practice. They helped grow my website traffic and improved my local search ranking, so more people in my area are finding us when they look for physical therapy. The whole process was professional and easy, and I've seen real results from their work. I'd recommend them to any local business owner who wants to get found by their community. They know what they're doing when it comes to visibility, and the difference it's made for my practice has been well worth it.

Very friendly/knowledgeable staff. They don't just do the bare minimum, and are always making sure my Google search ranking is performing at the top.

Awesome service from Luis and Diana. They are patient and genuinely want to see you win.

I hired Jumper Media for a 90-day Google Maps campaign. My engagement started in mid-February 2026, and Andy was my account manager. I chose Jumper Media partly because their reviews made the company seem responsive, knowledgeable, and invested in helping businesses grow. My experience was different. I was not expecting a miracle. My expectations were modest. If the campaign had generated even four inquiries per month through Google Maps, I would have considered that reasonable. Instead, over the 90 days, I received zero inquiries that I could trace back to the Google Map Pack. I asked everyone who contacted me how they found me, and none came through the map pack. My Google Business Profile interactions and website clicks trended downward after I started working with Jumper Media. On two calls, Andy also acknowledged that it looked like things were going down. Their dashboard showed keyword movement, but it did not translate into anything I could verify on the business side. Several keywords were already ranking strongly early in the campaign, some broader keywords finished lower than earlier points, and some tracked terms felt questionable from a search-intent perspective. Ranking for a keyword is not meaningful if it does not generate impressions, clicks, calls, or inquiries. The keyword strategy felt unclear for much of the campaign. I repeatedly asked how keywords were chosen, whether they had meaningful search volume, matched real search intent, and whether broader, higher-intent terms should be prioritized. As the client, I expected the SEO company to lead this process clearly. Communication was another major issue. I repeatedly had to follow up for answers while trying to implement their recommendations quickly so the 90-day campaign had the best chance to work. The communication issues became significant enough that I requested a more senior account manager. That request was not fulfilled. Andy apologized and said communication would improve, but the pattern continued. On the call, the apology felt scripted and appeared to be read from a screen. At one point, schema information sent to me included a competitor’s social media profiles instead of mine. If I had not checked the file myself, I could have copied competitor information into my website schema. That was later acknowledged as a quality-control mistake. Cancelling the recurring plan was more difficult than it should have been. The billing dashboard did not allow me to cancel properly, future payment attempts still appeared, and I had to follow up multiple times to confirm no further charges would process. After the campaign ended, I requested a full refund and explained my concerns. It took roughly three weeks, with repeated follow-ups, to receive a final response. The refund was denied in a short reply that did not meaningfully address most of the concerns I had raised. Their final response referred to an extra complimentary month being offered. I do not have any written record of that offer before the final response. If it was offered somewhere, it was not clearly communicated to me in writing. Either way, an additional month would not have addressed the reasons I requested a refund. My concern was not simply that the campaign needed more time. I had lost confidence in the strategy, communication, technical execution, and results I could verify. One final concern: before signing up, I specifically asked whether Jumper Media’s methods were white hat and whether anything could put my business at risk with Google. I was told nothing they do goes against Google’s guidelines. However, on one call, I was offered what I understood to be a paid review option where reviews would be created for my Google Business Profile. I declined because I do not use fake reviews. This raised serious concerns about whether all the tactics they use or recommended are truly aligned with Google’s standards. I’m also left hoping their approach did not create any lasting damage to my local search presence. This is just my personal experience.