Jumper MediaReviews of jumpermedia.com

We are a small business and we hired Jumper Media for a 3 month engagement. Not even a single follower increased after we engaged with them!!!! Seems like they are running into some issues; our customer success changed a couple of times and their standard response has been "we are experiencing a high volume of inquiries and working on restructuring some of our customer success team to respond more quickly". Their team is not willing to come on the phone after our repeated requests.

Its the worst service I ever got! I paid over 2 months ago and didn't get any service and I dont get any answer or my money back! I would never recommand this site besides excuses, there is nothing behind

PROMISES PROMISES, DON'T WASTE YOUR MONEY AND TIME. UGH.

They will get your account deleted and will keep charging you. DO NOT TRUST THIS COMPANY.

BEWARE of this company! Paid money for them to 'organically' grow my IG account. I had an account manager who was nice. Then, things started not working. They would write excuse after excuse when their services stopped working. I wouldn't hear from my 'customer service success manager' for days. It's expensive to use them and if you do, just expect that you will be paying for their service not to work. Be prepared to pay for promises, fake IG accounts to follow you, and not hear from anyone at all after the first month. It seems like a fraud. I left them and have been getting engagement on my own. Their fee is NOT worth it and furthermore, IG can shut down your account if they catch you using a service like Jumpermedia. Not worth it IMO.

I agree with the reviews here. This is a fraudulent company. When I first joined with them, in December 2018, they seemed to be knowledgeable and helped my instagram growth. Around May 2019, I started seeing issues with their service working intermittently. After speaking to my account rep, I decided to give them another chance anyway. Since June 2019, when I renewed my subscription, their service has not worked. I have been requesting information and they have different people respond to say they are wither sorting out the issues, busy rolling clients to their new service, giving me a free month to manage the disruption or that they need my password again. Also, I have started to suspect that their service does not respect Instagram rules. I even got a message from Instagram stating that there is illegal activity from a service that employs bots. When I contacted them, they blamed instagram. Then they sacked my account manager and I get emails from a different person each time with a different claim. Finally, I've given up on them and have been requesting a refund and getting a run around. I believe that we should also report them to the BBB and file complaints with the FTC.

I recommended this company to my boyfriend. Unfortunately all I saw were pretty positive reviews, with a few bad here and there. All the bad ones are true. He signed on, and paid up front. In the beginning it was great, he was honest and said he would need a lot of leading. His success manager seemed genuine, and my boyfriend was excited. Not even 2 months in, Jumper started messing everything up. His numbers dropped, almost all of his new followers were bots, and the people Jumper had followed were accounts with 10-80 followers that didn't fit his demographic either. Then Jumper stopped altogether with no notification to my boyfriend. When he could finally get a hold of someone they said it was Instagram's fault. He did not get reimbursed for the time they were not working. He finally got tired of them when he couldn't get in contact, decided he wanted (and deserved) a refund for at least the remaining months, and needed them off his Instagram as they were doing things that could get him blackballed. He sent numerous emails, and left VM's nothing. He finally got a call saying they were sorry and it would change, but he was done. They kept putting off his refund and wouldn't give up access to his Instagram. The woman in accounts said "oh well it will probably be awhile to get this figued out. Your success manager is just really busy." He finally got his refund and Jumper Media off his Instagram when he called and threatened to pursue this further. This company is shady, and on the line of fraudulent. They took his money, and didn't do the work they promised him. Please if you want to save yourself the stress do not trust this company.

Before all the bad reviews started flooding in there were only good ones, I signed up, everything was good, I was contacted by my success manager and it genuinely seemed like what I had paid was worth it. She tells me they are going through some software developments and that it did not matter how long it took for me to call back because it would take a few weeks for it to be installed (you need atleast 15 pictures, I only had 11). Fast forward a few weeks and they send an email that everything's been handled and that they are sorry for the late replies everyone has been getting, I take this chance to call but to my surprise the numbers I had called before did not exist, I went on their website to see if they had a contact number but nothing so I tried to use the bot but again, it said it was unavailable. I send about 4 emails to every person from Jumper that had emailed me at one point, one of them being my success manager. After 5 days someone replied to me, funny how it was the one email were I was not angry so the reply was super short and no apologies were said, what's even more curious is that it was a reply to my message that was directed at my success manager, this one was from someone else. The other emails have not been answered after 6 days and I sent another one for good measure 2 days ago. In the last message they sent me they said they would activate my account and would start to see some followers in a few days. Its been 4 days and nada. Don't waste your money or time, what a shame because it started off really well and I was excited, now I am bummed out and £130 less rich. I still have some hope left that they will live up to their word however, the way the service is being handled deserves a one star anyway, I'll try update if I get a reply or some action in my account. Edit: asked for a refund as my account did not even get to be activated and got no response whatsoever, is there a way to sue these people?