JPMorgan Chase & Co.Reviews of jpmorganchase.com

Chase bank protects their scamming customers. One of their customers ripped me off and left me homeless. Chase bank was made aware of it the same day and don't give a damn at all.

Deeply Disappointed — Worst Experience Ever I am beyond disappointed with the unprofessional and unethical practices of JP Morgan’s home loan department. Communication was virtually nonexistent, and when I did finally receive updates, they came at 7PM with bad news and zero accountability. For a bank of this size and reputation, the lack of responsiveness and courtesy is absolutely unacceptable. This has been, hands down, the worst company I’ve ever dealt with. I would never recommend them to anyone seeking a home loan. I will be closing my accounts subsequent to my home closing. Do better Chase. You suck

I was on a Sunday vacation with no access to my local range which I have been with. Customer experience and the answers that I received without being able to go to a branch manager was ridiculous and almost rude, the words that they used to describe my situation was horrendous with slight allegations. This actually went on for several days while I was in Mexico and had no defense. It was all over a check that cleared the other bank. Chase was not releasing funds based on suspicious activity. And again I couldn't defend because I was out of the country. I spoke with many representatives. Several of them were fantastic and promised to get them fixed while others or counter protective.

WORST BANK EVER, THEY ARE LITERAL FRAUDSTERS I'M A MERCHANT AND I KEEP GETTING SCAMMED BY CLIENTS PAYING WITH CHASE JPMORGAN THAT DO CHARGEBACKS AND KEEP WINNING THEM WHILE WITHOUT PROVIDING ANY PROOF THIS BANK IS LITERALLY HELPING WITH CHARGEBACK FRAUD

Chase, this is ridiculous. I’ve been a loyal customer, made the purchase using your credit card, and simply forgot to add the offer to the card. I’m not asking for the moon — just a one-time goodwill adjustment to process the cashback, since I DID use the Chase card for the transaction. Instead, all I got was a cold, robotic “no” from your credit card department. No flexibility, no understanding, no loyalty back to the customer. What’s the point of offering deals if your process is so rigid that one simple oversight — which still benefited you, by the way — disqualifies me from cashback? Honestly, this experience makes me want to rethink keeping any business with Chase. Terrible customer support and absolutely no human touch.

I was recently scammed by someone posing as a loan agent. They got my banking information and absolutely decimated my checking account. I filed a claim through chase and they presented me with two options: 1. I cancel the claims made for the fraudulent activity, and my account goes into the negative balance of $9,495.94 2. I continue with the claim and they take the pending claims back from the merchants that the scammers stole from through my bank statements. The support supervisor was incredibly rude, apathetic, and essentially threatened that the bank is going to come after me incessantly when my account goes negative. Late fees, phone calls, you name it. This has been the most difficult situation I’ve ever been in, and they absolutely do not care and are not willing to help me. Do not, I repeat NOT, bank with Chase. They don’t care about you. You’re just another dollar sign to the multibillion dollar company that they’ve established off the backs of hard working people like me. My life is crumbling around me because of this. Chase doesn’t care. They never will. Thanks for reading this, be warned, Chase will never value you as a person.

Post Office Card Account. J.P. MORGAN Have kept my late Mother's money hidden in one of their accounts for almost 7 years. I have contract their customer service office based in, Newcastle Upon Tyne. To ask them why they have held on to a deceased person's money , without informing the family for so long, but they will not answer simple questions and if you push them for answers, they end your call. I have asked to speak to the, Head of Card Accounts Customer Service, but have been told he does not speak to customers with complaints or answer emails. THIS IS A DEADFUL COMPANY TO COMMUNICATE WITH. BUT I WILL NOT GO AWAY... BEWARE OF THIS COMPANY...! Date of experience: 03 April 2025

They scammed me. I went to one location and purchased a money order for rent. In my account they kept a hundred dollars and didn't pay the full amount that I paid for.