JPMorgan Chase & Co.Reviews of jpmorganchase.com

Executives from this country raped children on epstien island!

I've been a long time customer and usually can find solution on my own. This time I reached out for assistance since my scheduled property tax payment for a precise day of payment was delayed hence a late fee penalty was assessed unto my account. My personal banker deferred me to customer service department, I supposed not wanting to deal with the issue. I didn't get far with the CS either basically telling me that it was my fault that I didn't specify the payment had to go out that particular day??? I've been banking with other institutions and have never encountered this issue. Instead, they would inform me that my account would be debited a day or two prior the due date, if needed in order not to miss it. There was no such warning or indication here so I assumed when you schedule a bill payment for a specific date, it would actually reach its destination on time. I got the run-around basically blaming ME for being careless? My multiple calls and insistence to speak to a supervisor went only as far as a promise to file a report with the complaint department, which will take 3 to 5 business days with no promises of a resolution. This is a horrible way to treat your long time loyal customer, or any customer for that matter. Very disappointed and considering to close my accounts altogether.

Horrible state of affairs. Banked with them for over 25 years and now, just want to close the account and leave. Was on calls with them just to transfer money to my own wise account for which they kept locking me out of my online banking, stating that wise is a crypto account!! As far as I know it truly isn't, just a way to keep the money there so they can have larger sums to show as deposits for their shareholders. Have been on the phone with them for 13 hours and they locked me out a total of 5 times in that time, and no result at all from conversations with 15 reps!!!

Tried to transfer money from my chase checking, to an investment account with Fidelity today. The 1st problem was a $10K per day restriction. OK, let's start with $9.5K, and make time to do 3 more transfers, on different days. Second problem was the phone call I got, from what sounds like an offshore call center. They started a lengthy "verification" process, ending with 3 security questions. I had answers for the 1st two, but the 3rd question: "What year did you pay off such and such vendor?" 10, 12 or 15 years ago? Huh? Result: transfer canceled, and joint checking account locked. Was forced to disrupt my work day again, and call their fraud dept., to endure another lengthy "verification process", just to get the account unlocked, and get back to where I was before I made the transfer, and go start over. This, from a bank who refused to cooperate with law enforcement, who only needed a simple letter, in order to go knock on a door and possibly arrest thieves who had fraudulently charged goods delivered to an apartment. Perhaps if Chase would work with law enforcement in catching thieves, instead of piling ever more onerous security hoops on customers, wasting valuable time, I wouldn't be looking to move my personal and commercial accounts.

For a disputed transaction on my CC Chase ruled in favor of Turkish Airline. TK stated that I was a "no show" even though I provided the Check-in tickets and the baggage labels issued by TK. I got to the gate last minute right after the gate closed and the crew of four TK employees refused to cooperate with their colleagues on the plane to let me on the plane so I could attend my mother's funeral in Europe ! The Turkish Airline lied about the situation and Chase did NOTHING about it. Their investigator didn't bother to ask the merchant to verify my statement and look at the recording for that flight. I am pulling out slowly my money out of their bank. This is what you get for banking with them for over two decades. A foreign company will always win over the American Citizen's business.

THE AI BOT-DRIVEN PHONE AND TECHNO SYSTEM AT CHASE BANK IS SO HIDEOUS! I HAD TO TEMPORARILY SET ASIDE ALL MY DIGNITY AND EVERY FIBER OF MY HUMAN ENTITY TO REPEAT OVER THE PHONE A VOICE VERIFICATION PHRASE FOR A CHASE BANK BOT! WHAT THE HELL IS THAT?! CHASE BANK HAS ALLOWED BOTS AND AI TO BE THE MAIN CONDUIT THROUGH WHICH CHASE BANK CUSTOMERS CAN GET HELP. I ASKED A HUMAN CHASE BANK EMPLOYEE TO REMOVE SOMETHING FROM MY BANK ACCOUNT, BUT THE AI-DRIVEN CHASE BANK SYSTEM WOULD NOT LET THE HUMAN HELP ME! HORRIBLE AND HIDEOUS DO NOT ADEQUATELY DESCRIBE THE AI BOT-DRIVEN SYSTEM AT CHASE BANK AND MOST OF THE WORLD NOW! HEEEEELLLLLP!!!

i sent my money from my Wise to my ukrainian bank account using swift, as a correspondent bank Wise chose JP MORGAN CHASE CHASU33XX , its been 12 days since payment were made, by tracking services of JP Morgan it shows that money are stuck on JP Morgan side and it's waiting for some soft of documents. Contacted Wise and they told me that they provided needed things on last Friday, payment is still stuck there. Now JP Morgan ignores any letters from Wise and just holding my money for no reason , they don't have support if u are not users of their bank, their social agents just say to talk to Wise. Loop. I m going to fill up complaint on bbb.org. Stay away from these people, seems like a honeypot.

Working with a JPMorganChase advisor and the estate team proved to be so extremely poor that just seeing an ad for the company triggers a trauma response. We've never in our lives seen a company hold onto money, wills, trust and estate documents and not release information. We have an excellent credit rating and we were treated like terrorists with the information we had to provide. Claiming a small inheritance from my mom's estate took almost three months. Their computer software is very shaky and hasn't been updated in forever. That resulted in having to submit paperwork over and over and over. We couldn't wait to drain that account and fade them out of memory forever. We have a couple of friends who have promised to knock us upside the head if we ever get dementia and forget that we NEVER want to do business with Chase. They're so big that nobody can right that ship. Let them enjoy doing business with their Jeffrey Epsteins - they deserve each other.