JPMorgan Chase & Co.Reviews of jpmorganchase.com

I've been with you for almost 16 years but you never dare to settle my claim. I got a $121.33 unauthorized transaction in my account, tried to call you and waited for hours just to speak a live person and hoping that someone can help me rectify my issue. $121.33 is no joke! I'm a single mom and every penny really counts for me. Unfortunately, you guys are running into circles. You've told me you'll be investigating it but ended up with nothing. You're such a disappointment. I guess, it's about time to trust another bank.

Biggest problem is a tax on the POOR people. If I have less than 1000 dollars in my account, they hit me with a poor person tax EVERY MONTH. If I don't have money why are you taking what little I have away from me?! They offer no interest on the money I keep with them. So if my money sits there it loses value by inflation, why would I want to keep any money in their bank? Great web features and pay tracking even some budgeting tools. Mobile app is like a dumbed down version but is still okay. Teller inside building is polite and genuinely helpful. The associates at the desks will try to sell you anything they can even if it is misleading. Don't bank here. Try anyone else first.

Will never use this company due to it's radical leftwing oppression of our president and our fellow Americans.

WORST CUSTOMER SERVICE EVER. My brother and I opened a joint account to receive two settlements from my mother's estate. The only reason we chose Chase was because we had been dealing with them for the other aspects of her estate as this was her home bank. We received the last settlement check for $4k. After it was deposited, chase closed our account and confiscated the funds WITH NO NOTICE. It has taken us over two months to get to the point that they are even talking about getting us our money back. Every time I have called I have to repeat the whole story from scratch and then I still have to be put on hold while they "review the account notes". We even went to a local branch to see if talking to them in person would help. It did not - the local branch apparently did not forward the requested paperwork. Such a scam. They treated us as if we had done something wrong when THEY were the ones illegally confiscating our money and putting us through the wringer to get it back. I have never had such a horrible customer service experience in my life.

Chase advertises 21 days to closing It did not happen at all August 8 submitted all my documents, via email to the loan officer Ivy, uploaded and reloaded to the home loan page All tasks were complete within 24/48 hours Income, met Credit Score exceeded 750 The underwriter requested $90,000 proof of assets over the amount provided by Chase My loan officer told me that it was a mistake, however, this amount was never corrected Chase sent three emails to an All-State insurance broker that I have never provided and did not authorize to contact I reported this after the first email and the broker received additional two emails after The appraisal came out with plenty of mistakes including taking a lot size rather than property measures, using properties in different neighborhoods, lower quality (frame) smaller Chase requested to review the appraisal and came out with the same mistakes Chase requested to the same appraiser to perform a new appraisal (Chase only have one appraiser) The new appraisal came out matching the contracted price The loan manager Garett started to deal with me despite the endless problems at Chase end I had to request an extension to the seller Chase was unable to provide with a mortgage commitment letter after 45 days and having all the documents needed I feel that Chase has no idea about the mortgage and I dealt with a highly incompetent team at this Bank On the opposite another bank has processed the same application in only 21 days (Chase 45 days)

My family has banked with Chase for around 25 years. We moved from Houston, TX to Horseshoe Bay, TX in 2019. Our nearest Chase branch is about 45 miles away in Lakeway, TX. In addition to refusing to add me as the POA for a savings account twice, when I drove there in person, and used to have access online to it for the past 7 years, Chase Bank is putting a 3 month hold on a deposit, that I believe is from the Social Security Administration. The section to see information about it gives and error message: It looks like this part of our site isn't working right now. Please try again later. Thanks for your patience. My father is in ill health. He is waiting to receive his direct deposit from the Social Security Administration for September, 2020. He received his prior deposits with no problem. Social Security in Austin confirmed that he is in active status and there should not be a hold on his social security retirement payment. We are disappointed by the lack of customer service at this Lakeway branch. We are being treated like criminals. We are asking how can we receive his retirement payment for September sooner than in 3 months?

Chase bank continues to be the world's largest funder in the fossil fuel industry despite the climate crisis rapidly worsening, and it must stop now.

They invest billions into fossil fuels