JPMorgan Chase & Co.Reviews of jpmorganchase.com

I am leaving Chase after learning what customer service at a massive institutional bank looks like when you actually need someone to exercise judgment. My problem began with a $601.96 credit card dispute involving a Frontier Airlines fare that was sold as refundable, canceled, and not refunded. I disagreed with how Chase handled the dispute, but that is no longer the primary reason I am leaving. The reason is what happened when I tried to complain about Chase itself. I sent Chase a detailed written complaint explaining that I was not disputing whether I authorized the original purchase. I was complaining about how Chase handled my claim and specifically requested that someone independently review that handling. Chase told me to contact Card Disputes. I wrote back and explained that Card Disputes was the department whose handling I was complaining about. I specifically asked Chase not to simply send me back there and requested escalation to someone capable of reviewing the complaint. A different Chase representative responded and sent me back to Card Disputes. So I wrote a third time. This time I explicitly pointed out that the responses appeared to be boilerplate and that nobody seemed to be responding to what I was actually writing. I specifically stated that I was NOT asking for another explanation of how to contact Card Disputes. A third Chase representative responded with another remarkably similar canned message and, unbelievably, told me to contact Card Disputes again. That was enough for me. I cannot know whether these responses were generated by software, assembled from customer service templates, or sent by employees who simply lacked the authority to do anything else. But the result was the same. Three differently named representatives sent variations of the same response while completely failing to address the substance of my complaint. That is the danger I now see in institutional banking. Everything works beautifully while your needs fit within the automated systems and predetermined processes. The real test comes when something goes wrong and you need an actual person to understand the problem, take ownership of it, and exercise judgment. Chase failed that test spectacularly. The $601.96 is no longer particularly important to me. What is important is discovering that I do not want my banking, investment, and credit card relationships entrusted to an institution where customer service can become a closed loop designed, intentionally or otherwise, to exhaust the customer until he gives up. So I gave up. Not on the $601.96. On Chase.

I’ve had a horrible experience with JP Morgan. It was fine until my mom passed away and I tried to get my advisor, Jeanna Cook Garcia, to divide the investments among the beneficiaries. It took her over a year to do it which took 8 office visits, 40 phone calls, and my hiring an attorney. Here I am year and a half later, and there’s one remaining account that I can’t get the money out of. Her excuse now is that it’s closed so she can’t do it. Today alone, I’ve been on the phone with customer service for over 2 hours with no solution in sight. I hate this company! I’ve reported her to the SEC and FINRA for continuing to trade in my mom’s account for about 6 months after her death, all the while telling me how much money she was making me. I even had Private Client status which means nothing, obviously. I tried to get help from her supervisor, Joe D’Agostino, but he doesn’t return any of my requests to speak to him.

Chase has the WORST customer service representatives in the industry. Just hung up with a guy named Brandon refusing to answer my questions about my account without continuously asking for a payment first otp. I'm literally signed in ready to pay on the app but needed assistance with a few questions for reassurance before I hit submit. Now I'm going to pay another bill with said money and Chase can wait until next week or longer for being rude to me!

They may single handedly put my business out of business! We received a fraudulent deposit of over $24,000 and, knowing it was a scam, I alerted chase and the FBI. To thank me for my assistance, they proceeded to close my operating account. So, I moved everything over to my payroll account. One week later, they closed my payroll account! So, now thousands of dollars are floating around and I'm unable to pay my employees or vendors. When I first opened the accounts, I liked the "big bank" feel. But their actions have hurt my business so bad that I'm not sure we will recover. Run away

$36 Million Dollar third Party Certified Co. Evaluation & it took 9 weeks to tell me NO??? and they also Admitted they Didn't Even Look at Documents that Were Submitted. - ??? I will never do business with them in the future.

WORST BANKING EXPERIENCE EVER After making wire transfers to my French account via a currency broker for almost 20 years Chase canceled a transfer and blocked my account. Why? Suspicious activity – and from then on forward Chase treated me like a criminal money launderer. After several more attempts I learned that wire transfers were no longer permitted! WHY WAS I NOT INFORMED IN THE FIRST PLACE? Then Chase said the problem arose from using my computer instead of a phone; COMPLETELY FALSE! When I finally spoke to Chase’s only competent employee he guided me through the steps on my computer. No problem! I also phoned my branch in Manhattan who suggested my only alternatives were to request a check from head office (good luck with that one!) or use my debit card. Both incurring huge fees. After close to a week no solution offered. A total disgrace.

My wife was pressured into putting $150,00.00 into JOMORGAN MOZAIC II STRAT A. She would have been so much better off putting the money in a shoebox under the bed! It never gained a penny in value, ever, in 9 years yet they charged her a service fee every year... For what? For what? There is no real customer service, just flim flam and Mau Mau.

After retiring I spent the past few years allowing JP Morgan to manage a large portion of our investment portfolio. Misapplied fund, excessive delays in getting transactions processed, and excessive fees. Many of the advisors have little or no college education. I moved in excess of $4 million recently and I'm happy I did. They are a very big organization, and I'll simply say Good Luck!!