JPMorgan Chase & Co.Reviews of jpmorganchase.com

1 Star, due to their uncomfortable Porcelain Thrones, on which one can not have deep, meaningful ponderings about Electric Vehicles, Battery Storage and Space Travel. 😥

The worst credit card company when it comes to disputes, and standing behind their customers. I truly had a legitimate reason to dispute a charge -888 Auctions sold me a 'Diamond' that was lab created, and never disclosed type of diamond. Chase sided with merchant, and I was charged for the item. I worked with the merchant and sent it back; now I have to pay the charge $1,220.00, and I have no Diamond. Chase still stands with the merchant! REALLY!!! Why have a Dispute Department???!! The worst credit card company ever!!!

COMPLAINT REF 00032793 I have been trying to sign up for a Chase UK account via the app and it requires ID verification whereby it supposedly automatically takes a selfie if you smile at the camera. The problem here is it REFUSES to take the photo. when I follow the instructions that your customer service advisor "Jules" tells me to, then the app simply doesn't register that I'm smiling and it and won't take the photo. I can just about accept a technical issue, but having unqualified amateurs at customer service WASTE MY TIME clearly reading off a script with pointers like "make sure you aren't wearing sunglasses" and "make sure you are pointing the camera towards your face" then that's where I draw the line. In fact no, I draw the line at your insulting letter concluding my complaint as being rejected because apparently I am not following the in-app instructions. I've explained the situation a dozen times in three phone calls, yet you still play dumb, stick rigidly to your script and act like you can't possibly fathom that an app won't take a photo of me. I'd told you in the first call that I intend to transfer just over 60k into that account - do you think I would have anywhere near that amount in savings if I was so stupid as to not be able to operate an app requiring a selfie? I have taken the claim to the Ombudsman, thus you'll be paying their fees, plus compensation when I eventually win. All of this could have been resolved if you'd have simply put out an app that worked or *gasp* accepted my request to send you an email of my ID and selfie to verify my identity. I offered you this option several times but apparently a huge organisation like JP Morgan doesn't have a single email address and arbitrarily relies on an AI to verify identities rather than having a human look at the IDs. Other complaints to add - they are liars. They claim they've tried to call me three times to resolve this matter. They haven't called. No missed calls, no voicemails. When I've pushed them to confirm the dates and times they supposedly called me, they can't produce this information. In one letter they have tried to quote me as saying I have said "I have matured in appearance" and as such they're treating this as some kind of admission don't look like my passport - I've never said that! My ID photos were taken relatively recently so the likeness to my ID is not an issue. And even if that was true, what on earth has that got to do with the complaint about your app refusing to take a selfie! If you're going to LIE then at least make the lie consistent with the issue I am actually making a complaint about! If this is how you think you're going to break into the UK banking sector then think again. Unprofessional, chaotic incomprehensible complaints handling. The UK banks run rings around you in every respect, from their apps, websites, customer service and complaints handling. UPDATE - Despite Chase maintaining that they did nothing wrong and that I wasn't taking the selfie "correctly", I proceeded with my complaint to the Ombudsman and was awarded £750. The Ombudsman specifically noted that I have been "singled out" on the grounds of appearance. So there you have it. A bank discriminates against a customer on the grounds of appearance then desperately tries to deny it. Shameful.

This bank is one of the biggest market manipulators, not Musk ;)

Elon Musk does not approve!! Avoid this bank at all cost.

Worst bank ever.

This is a review of the Chase VISA Card Benefit Services, which is supposed to help the consumers but what it does is really help themselves. How? I bought a new Dell laptop in 2019. It ended up with a hinge problem resulting in broken LCD assembly + an inflated battery resulting in broken covers. I filed an online claim with Card Benefit Services (CBS). They quickly denied it stating I did not provide a US warranty (!). They NEVER read the warranty. I proved I had the US warranty. Now they paid up the initial claim, being proven liar and non-credible. However, the second claim about broken covers, they have never paid, in spite of escalating the complaint to James Dimon and Gordon Smith of Chase Executive Management and VISA CEO Alfred Kelley. Chase, unfortunately, approves of this tactic and despite repeatedly complaining to them, they have refused to do anything. CBS is the biggest fraud on unsuspecting customers. It gives you a false sense of security when there is none to be had. CBS will approve all small claims while denying the large claims, and since there are more small claims than large claims, they can show a great experience rate and claim pay-up rate. A scam that Insurance Regulators and AGs should investigate.

If you’re one day late with cc payment they wack you with ungodly fees. They’re pit bulls when it comes to greedy fees. I wish Amazon would align themselves with a better bank. YouTube Warren/Dimon grilling before senate. They got billions in PPP $ from tax payers and then whacked us for 1.5B in late fees.