JPMorgan Chase & Co.Reviews of jpmorganchase.com

Difficult to reach on phone when errors occur, incorrect knowledge of product and time consuming to set up, limited functions

You shut down Kanye’s account but you kept Jeffrey Epstein’s. Basically you shut down freedom of speech and kept child traffickers and pedos! Sick company.

Who does JP Morgan Chase serve? Not us. I'll be banking elsewhere.

I was sent email by Amazon on Feb.18 stating that annual Prime subscription fee would be raised after March 25. Since my renewal date was March 20, I believed that my 2022 renewal would be at PRE-INCREASE price, $119 instead of $139. When I contested this charge, I was told by Amazon to pay up or my subscription would be cancelled. I accepted cancellation, but Chase Bank refuses to reverse this entire charge.

My experience with Chase Bank is very bad. On 06/12/2021, I had received an email from Chase Bank having a promotional offer of $ 400.00 for opening a Business Complete Checking account up to 01/06/22 and Chase bank had sent me a brochure having code #: GP272477CLH2YKE, which narrates that $ 400 will be transferred to our account after 3 months with qualifying activities. Consequent upon this offer, we opened on 05/27/2021 a business account at Sherman TX branch in the name of CVS Hospitality LLC, having Account # ending with last 4 digit 0650. Mr. Michael Valbuena was the Relationship Banker, who opened this account, and we gave him this code. We fulfilled all requisite conditions and waited for more than 4 months of opening the account but till date, did not get our promotional money. We telephonically contacted the bank, and they informed that branch banker has not registered our promotion code in the system. Since it was an internal matter of the bank and their employee, we sent a formal complaint on the Bank’s “communication system of secure message” and Alma, replied on 05/10/2022 that our account is not registered under any promotional offer and asked us to contact the branch. We again requested them to verify it from Mr. Michael Valbuena, their banker at Sherman branch. But on 05/13/2022 Jonathan, again replied that our account is not registered in any award and insisted us to meet the banker at branch As insisted by Jonathan, we had scheduled a meeting with Michael at Sherman branch on 05/16/2022 at 12.00 PM through online, but at 11.30 AM on 05/16 we received a phone from Michael asking about the reason for the meeting, and when explained, he asked us to send the code and assured us that he will apply, and we need not to go there. We sent him the promotion code through our email dt 05/16/2022, and again reminded him on 05/26/2022 but he has not applied the code, as yet, despite our pursuance and his own reassurance through his email dt 05/26/2022, to do so. We again approached the bank and informed the situation through our note dt 05/30/22, to which Kristina replied: “Chhater, we apologize about the coupon code that hasn't been applied on your account yet. We sent your information about the cash bonus that was not applied on your account to Michael, so they can help you and give an update about the cash bonus offer. You will be contacted within two to three business days. Thank you for your feedback. We will share it with the appropriate team”. We again reminded them on 05/31/2022 & 06/07/2022,” and finally, on 06/08/2022, Alex, informed that “unfortunately we are unable to check the status of your complaint about cash bonus that was not added through this platform and again asked me to contact the branch where the account is opened to determine the resolution for this matter”. From the above, it could be seen that we have been made shuttle cock between Chase Bank and Michael. No one is listening to us and applying the promotion code and we are feeling deceived. It appears that the Bank don’t want to give us our right full money despite our tremendous CHASE.

Caution Chase stole 4200 out of my account , I went to the branch on capitol expw in san josa ca, to complain to a real live person , the tellers told me i have to speak to the branch manager , who was never in. chase still owes me 4200 dont bank at chace, you can call me if you have trouble with chase 408-607-5632 Andrew Douglas ceo founder of Andys Hydraulics

The amount of time I've spent on the phone to use a simple flight credit I had from a refund.... first call, 1 hour, second call, 30 minutes, third call, more 30 minutes, and now fourth call 40 minutes and going... And they still can't figure out how to book my trip. No consideration for me waiting. No one offers to call me back (they offer automatic callbacks that don't help. The rep that calls is not even briefed about the issue, it's the same as calling and starting all over again). It's infuriating. Stay away from Chase, and Chase Business Ink Credit Cards, they are the worst!

We received a notice in mail, Chase removed withdrew money $3500.00 form my account from a deposited check, with no explanation as to why. Call the customer service number provided to find out. 5/17/22 Four call to Chase, person picks up, asks for info, tells me they can't help me and needs to transfer me to someone else. Once I get transferred on hold for at least 10 minutes, hung up on. Call my branch, they can't help me I need to call 800 #, did that can't get info. Finally give up. Call today 5/18/22, same deal rep asks for info, can't help puts on hold for 5 min., the person she said could help can't, asks someone else, they can't help. Transfers me to supervisor, she can't help, puts me on hold tells me they can help. So 10 minutes later she says these people can't help, she need the people in the "back office"??? and that is a 50 minute hold. I don't have 50 additional minutes to wait, already been on hold for 41 minutes. So basically I have to wait for 2-3 days for someone to maybe call me back. My friends this is JPMorgan Chase customer service.