JPMorgan Chase & Co.Reviews of jpmorganchase.com

I have dealt with JP Morgan for a month now trying to transfer my brokerage from another firm to theirs. It has been a nightmare so last night I finally closed my brokerage and decided to leave my money where it was. The client service is the worst I have ever seen in my life. You talk to customer service personnel who are nice but can't help you and send secure messages to the transfer department who never responds or calls you even when you ask. I finally decided last night after dealing with such incompetence for almost a month it is not worth putting my money there because if that client department can't handle a single transfer, then what in the world would I do if I had a problem after the transfer. They constantly blamed the other company which is false since the other company client transfer staff will call you or talk to you on the phone. I don't understand why people would use this company for their investments?

Contacted the customer service and it took a lot of time to get any reply and when they did reply, they couldn't provide any solid solution. I was forced to close down my account. For me right now it is all about growing my funds, there are pretty good places out there to do that, like "Ässets Plus". Top-notch customer service with decent returns , that way I don't have to worry about not getting a reply.

After waiting 10 minutes to get through, I explained what forms were needed and they then posted me the wrong ones. I tried to call. First time after over 10 minutes and no answer they cut me off. Then second time after 15 minutes they cut me off. The complaints process also uses the same number which they do not answer! I am still no further forward. Very frustrating!

We signed up to use Chase JP Morgan payment processing services for our business. September 3rd 2023 I contacted Chase to close our account as we were no longer using the service. I was told the account was successfully closed only to be billed again this month. When I called to complain I was told that only the Risk Department could close the account and that they do not accept calls, I will have to wait for them to reach out to me in order to have my account closed but they cannot tell me when they will call me.

Nothing but fees .. Pretty sad, fees everywhere. Need a credit union ..

Five (5) phone calls made to the Fraud Protection customer support, and they keep sending me to the personal banking Card department. Your cust support is TERIBLE.. OMG you all should really quit transferring people.

I would like everyone to be aware of how this bank in Colorado treats people of color. A woman named Jeanetta Vaughn, 61, is suing banking giant JPMorgan after she claims she was racially profiled at a Chase Bank in Aurora, Colorado by the branch manager. This is just ridiculous and I would like for its customers to boycott this bank.

Out of state chase bank had fraud person come into bank to withdraw money from my savings and the On the ball teller asked some questions and the scammer was stopped in their tracks. At that point the teller froze my account called me to tell me what happened and that she froze my account Exc++(+++++) chase associate. Called her and took her advise on how to proceed. Then 3 weeks later in a different state that was not the state I reside in another scammer attempted to withdrawal from my account to the amount $$$$$.$$ This time the tellers totally failed to exercise any care caution and protect the customer and banks reputation. This time my account had ALERTS and that my account had been compromised and a password was put in place so that scammer had to know answer to obtain my money. Well the brainless teller not only gave my money away but because of their lack of concern,care, responsibility motivation never proceeded in a responsible fashion and just gave my money to them, Off they went with my money $$$$,$$ The rep at bank in state I live in Sat down with me to discuss the matter and said they were called HQ to inquire if bank was going to cover my loss, I said no your calling them and telling them that the fricking bank is 100 percent responsible for the loss and will be reimburse me or my attorney will be next person they talk with. Before I left the bank the rep escalated the case telling me that the bank will be reimburse me for every red cent. What the matter with today associates how in the name of God do these useless people survive.Many Bank tellers are low educated persons and no degrees required, Just good background report and credit report. No brains needed and the training methods are not intended to protect the customer or banks money, reputation and so on. Resolution is not to change banks cause all the banks are insured and associates are low pay, low educated and zero to slim motivational skills. One more thought some of the bank associate may be part of the identity theft ring, teller pay is low and money is tight so a good background check of bank associate is no guarantee that they won't go bad.