Pink B.
Incompetent Company with POOR Customer Service
JPay is fraudulent and does not care about their customers! We sent money over 3 weeks ago (far past the 14 business days) to clear someones chargeback. We sent the money order overnight, with tracking and show that it was delivered the NEXT day. They have YET to clear this account. We’ve called numerous times and keep being told they have not received the payment and that the 14 days doesn’t start until they actually pick the money order up from the PO BOX and upload it to their system. One would think the 14 day waiting period is the MAX time it takes to process everything! So this unprofessional company is literally using the entire 14 days to actually process this payment and clear the account, AFTER they wait weeks to even pick the money orders up from the damn mailbox??? How the hell do customers know when your company decides to visit your PO Box to pick up these payments we are mailing you??? You would think during Covid they would RUSH to process these types of issues! This is the worst company to do any business with. I don’t know how they are still operating. No care whatsoever for their customers, let along the inmates that are waiting for this to clear! To even block an inmates account and prevent others from sending money is ridiculous. You should block the person that disputed the charge, not everyone!!!!