JPay is a privately held corrections-related service provider based in the United States with its headquarters in Miramar, Florida.
JPay (jpay.com) has 98 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Internet & Software · West Palm Beach, Florida
Excellent
Internet & Software · Ft. Lauderdale, Florida
Excellent
Internet & Software · Stuart, Florida
Excellent
Internet & Software · Orlando, Florida
Excellent
98 approved reviews, newest moderated first
Christine H.
J pay is all about stealing your money the custoner service is not the issue its the upper management thats the issue the supervisors dont return emails or resolve issues so problems go un solved. And they already have your money so they dont care .i need the tablet i ordered
Tonya H.
This place is a joke. My sons tablet was stolen and hacked. They used the stamps emailed every contact for. Nasty pictures and money. There’s nothing he can do he is in prison. So I called explaining the situation. They said we’re sorry nothing we can do. My sons not even where the emails are coming from. REALLY? No way to treat a paying customer. JPAY Blows sucks and swallows. Ass whips
Miranda W.
Ordered a tablet on April 14th , it’s June 5th , he still haven’t gotten it . When I tracked the tracking number , it was delivered to the prison on April 29th . So I called the prison to ask why they had these tablets but were just not giving them to the inmates . I was told “the accessories didn’t come with them so they’re not handing them out until they get those” so I emailed the company about the accessories on may 17th , again it’s June 5th and I still have not heard a word back . So 200$ spent for a tablet that the prison isn’t even allowing the inmates to have until they get some headphones [which they already have because of the tablets they hand out already] and a charger that they can’t even have in their cell . My fiancé will probably be out of prison by the time they decided or even THINK about giving them out .
Tyrone S.
Ordered tablet for son Dec 4 2020... Tablet was never delivered. It's now June 2 2021. And they haven't returned my payment to my account. Never again will I order anything from JPay. I think I've been ripped off. Be aware.
Rebecca A.
Ever since last update, jpay won't work. I've uninstalled and now it's not on Google play store. I try to install from jpay site and this version is not not compatible with my device???? Samsung Galaxy is compatible. I'm in another state from my loved one and always email and send pics. Sad
Publicly V.
JPay removed two attachments from a message I sent, The first one was a picture of a Cross representing christianity. The second one was a picture of a Denver Bronco football helmet. This just goes to show how arrogant and the low down dirty moral is of a member or members of this jpay team is. The CEO Errol F. seriously needs to fire the rotten scoundrel.
S P S.
The customer service representatives are rude, unprofessional, unhelpful and are inmates who have access to all our personal stuff. This company is a Monopoly and A rip off
Brian L.
Jpays video connect has been down for 2 weeks now says internal error and it's only for closed custody supposedly. I've spoke to the prisons and they said jpay is aware and is working on the issue but no progress has been made then the messaging went out for almost 4 days also jpay is just garbage