I will never recommend this company to any small business. They were told my order was not the one I believed to have placed in the cart, they sent me a theme I would never purchase…a molecule mimicking Covid or some other disease. I brought it to their attention and they treated me so poorly. I’ll forever PASS!
Response from JoyasdechinaAug 3, 2022
Hey Jehricca, My name is Jorge, i have texted you on WhatsApp about what we did receive when you made this purchase, also you should have a list of what you purchased when you made this payment, and it is very evident that what we have sent coincides with what you have paid, so I don't know what the problem was, maybe you made a mistake when adding the pieces.
DJ
Debra J.
Disappointed
I ordered pens from this company. Was sent an email that my order had shipped and then the next day sent an email that more then half my order was not available. I was credited for what they didn’t have but when it arrived I had ordered yellow pens. The pens I received were not yellow but more of a gold color. I unfortunately will not be ordering from the company again.
Response from JoyasdechinaMay 10, 2022
Hi Debra
Its Jorge from Joyasdechina
The pens that you bought are one of the best-selling items right now in the wholesale world. When you made this purchase, we sent you an email to let you know what option to choose when something is missing from your order, and since in this case there is no We have received a response from you because we have chosen option A, send this request as soon as possible so as not to delay the shipment, I hope you can understand it and thank you very much for writing to us, have a good day
EV
Evelyn
No llego el paquete
No llego el paquete
Response from JoyasdechinaMay 10, 2022
Buenas Evelyn este paquete fue perdido por DHL, y aunque no es culpa nuestra, vamos a hacernos cargos y ya le hemos hecho el reenvio de este paquete( DHL solo nos paga el 30% de lo perdido, el resto lo ponemos nosotros ), la perdida de este paquete fue causado por Aduanas de Mexico como habiamos hablado en WhatsApp,gracias y Espero que lo entienda
CG
CAROL G.
I ordered twice from this website
I ordered twice from this website. And didn't not receive my items that I had ordered. This company took my money both times and now I'm out of pocket a little over $300.00. So I strongly do not recommend this website to no one. For me it's a leason learned. My bank blocked me from this company and put a block on this company because something didn't look right to them. I trust my bank. I have ordered at other places online and haven't had an issue with any other company but this one. So for this company to to accuse me of fraud is absurd. This company has my money and I have no items. So anything about fraud is this company, because they have my money and I have no items that I purchased. So if this company is not going to send me my item's that I purchased I would greatly appreciate it if they returned my money that was tooken out of my bank before my bank put a block on this card because they thought this company looked suspicious. And I have documents from my bank showing where they took the money out. And now this company is wanting me to send my photo ID. I am not sending a photo ID because they are to many people working in the USA that use other people's ID. I will just keep on ordering from the other companies that I have been ordering from. And for the joyasdechina to call me a fraud is their option not fact. Besides IF I was a fraud ,like joyasdechina acusses me of, why did my 1st and 2nd transaction from my bank pay for the items I ordered from joyasdechina?
Response from JoyasdechinaMay 10, 2022
Hello Carol, We have tried to contact you several times but it has not been possible, your two orders have not been sent effectively because in both orders the system has detected it as fraud/dangerous, and in order to continue with this order we need you to provide us with the documents that we have sent you in the emails, we await your response soon to be able to continue with this request, thank you very much and have a good day.
In this case, we have proof that you are a fraud, so if you do not want to provide the required documents, nothing happens, the money will be returned to you after 30 business days from when you made the order, if you really believe that we are a fraud. Why when we asked you to send us the document in his first order, you ignored us at that time, and you kept making the second order, i can send you proofs to your email about the payment risk, you only to send us the documents required and we will be able to send this package. thank you
in the two orders that you have made on our page, the system has detected that the IP address from where the order was made and the delivery address are about 1000 KMS, so the system has automatically frozen this two orders until you provide us the required documents and prove that you are the author of the used card, otherwise as I said before, it will be returned to you in 30 business days.
Nothing happens, we have already told you what we need, and if you really want and you are not fraud, I do not know why you do not cooperate, if it is not fraud why you do not prove that you are the author of the used card,the system has detected fraud in the two purchases for something, if it had been an error, in the second order that you made, the alert should not have been triggered, which has happened and in both cases it has been triggered by a fraud alarm
DM
Debbie M.
I have been waiting for this order for…
I have been waiting for this order for weeks now no tracking number no updates, And when I’ve inquired about it they say they can’t give me a tracking and I paid for express shipping this is BS, I was so excited about getting these items… I just hope this arrives eventually
Response from JoyasdechinaMay 10, 2022
Hi Debbie, you placed the order on May 11th for us and on May 15th we shipped your order, and that same day we shipped your order, we had sent you an email with the package information and also the tracking number, On April 29, you wrote to us to ask about the status of your order and we have also answered you and also provided you with a tracking number, and I don't know if it's because you got confused or something, but in your first order you paid for a Standard Shipment (14-20 business days of transit with shipping logistics), I hope I have resolved your doubts and you can contact us for anything, thank you very much
TD
Terri D.
I am so disappointed in this company
I am so disappointed in this company. I placed an order and they canceled it stating that all of my items were out of stock due to covid. The truth is that they had messed up on the weight of one item and didn’t want to send the order because shipping would have been more than I paid. Instead of telling me the truth, they chose to lie to me and cancel my order. Within minutes of them canceling my order due to “all of my items being out of stock due to covid”, I placed another order with the same “out of stock items” less the one item that had the weight wrong, and suddenly all of the items were in stock and my order went through. The truth would have been so much better! Covid is awful and has killed a lot of people worldwide. It is very disrespectful to use it as an excuse for their mistake!
If my $200 was so crucial to your company, you would have fixed your errors and not been critical of a customer in your response.
Response from JoyasdechinaApr 10, 2022
Hi Terri
My name is Jorge, thank you for leaving us this message.
I personally made you the cancellation of that specific order, I canceled the first order because at that time, SHENGZHEN, QINGDAO, SHANGHAI, you can look it up on the internet, and many other cities were in quarantine and most of them came from those cities of the order that you had, and that is why it was canceled, not because of what you mentioned that there was a mistake, but when I saw that it was done for a second time, I let it go and we were simply waiting for those cities to return to The normality. And indeed in the 11 orders that you have with us $200, in all the orders you have gone to take the cheapest things and with errors, and we have sent it to you the same because it was our mistake. So this time it is not because it was a mistake, because when they are our mistakes we pay for it, in the $200 that he has with us in 11 orders, we have still lost more than $200, so if we have previously sent it then in this order also because I repeat they were our mistakes, but I'm very sorry but that last time it was not as you said.
but well I understand that you are disappointed, a pity that you do not buy with us again, I hope you find a better company, thanks for your time
KT
Krista T.
My money kept getting refunded with no…
My money kept getting refunded with no explanation.
Response from JoyasdechinaApr 10, 2022
Hi Krista, when you made this order twice, when you go check out, it says we dont send order under 20 pieces.
Thank you for your time
BT
Betty T.
Shipping takes to long and missing…
Shipping takes to long and missing parts to order
Response from JoyasdechinaApr 1, 2022
hello Betty, my name is Jorge, it's a shame to communicate with you here in this way, you have 6 orders on the web, of which the first 4 were with an Expedited shipment (3-8 working days of delivery) and these last two that have In fact it is with standard shipping (14-20 business days of delivery), and that is why it may seem that we take too long, and the two types of shipping need a preparation time since we need to review all the things of your order
Regarding the lack of stock of things, we are a wholesale company, in all the wholesale companies that you can find right now there is a lack of stock more or less, and we have a 5% lack of stock, but when you make an order we send an email so that you can make the decision of what to do when these things happen. If you want in your next order, when things are missing from your order, we will contact you before sending the order, and finally if you need these products as soon as possible, I recommend that you take the expedited shipping for the next purchases, thank you very much for your time and for leaving us this comment so that we can continue to improve
