JoyasdechinaReviews of joyasdechina.com

Response from JoyasdechinaDec 3, 2022

Hi Kristi, We have resent the package and it was delivered 2 days ago, im sorry that the logistic has lost your package,thats why that part was delayed.

Response from JoyasdechinaOct 26, 2022

Hi Grimm This is Jorge, Manager from Joyasdechina, im so sorry for your bad experience, im trying to find your order but i cant find it with your name, may i have your order number and i will try to help you, if you didnt receive your order in two weeks, thats probably because you paid for a standard shipment, it used to take 14-20 business days to be delivered to you. Please text me with your order number and i will help you. WhatsApp Number : +86 151 6820 1735 Email: [email protected]

Response from JoyasdechinaAug 3, 2022

Hey Candice, we have sent you an email about the sold out items when this package was sent out, check your email please, thank you so much

Response from JoyasdechinaAug 3, 2022

Hi Trajanae When you made the payment for this order we have sent you an email explaining that all wholesale companies like us have more or less a probability that things are missing from your order, and for these cases we have asked you in advance for your opinion to know What to do when something is missing, in this case we have not received a response from you, so we have taken the option of sending as soon as possible and returning on a gift card from the web since it is the option most chosen by our customers, we apologize if this decision has caused you problems. Thank you so much for your review.

Response from JoyasdechinaApr 10, 2022

Hello We are a wholesaler from china, so when you take small orders, probably the shipping will be higher than your order, and the out of stock item was a mistake from our warehouse workers,im so sorry for that.

Response from JoyasdechinaApr 1, 2022

Hello Brittany, my name is Jorge, thank you for leaving us this comment, regarding the things that are out of stock, when we sell wholesale there is a very low probability that things will be missing, and in your case there were things out of stock but we have written you a message to your EMAIL, but apparently there was no response from you, in the last two orders there were things that were out of stock but we have returned the missing part, since when you placed the order we have sent you an email to take the decision of what to do when things are missing, but apparently you did not answer us either, and when we do not receive answers, we take for granted the option that you prefer to receive the products as soon as possible and what is not in stock, then return it in a refund, we are sorry the inconvenience, if you want for your next order we will contact you so that you can choose what to do if something is missing, we will take this into account to continue improving our services, thank you very much