JounceReviews of jounce.ai

4.5545 reviews
Internet & Software
Telegraph, Oakland, California

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Jounce

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About Jounce

Jounce is an easy-to-use, AI-powered copywriting solution that helps you create professional, effective content in just a few simple steps. Whether you're a marketing professional, small business owner, or content creator, Jounce is the perfect tool to help you save time and improve the quality of your copy.

Jounce (jounce.ai) has 545 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: jounce.ai
Website: jounce.ai
Category: Internet & Software
Location: Oakland, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: April 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Larry S.

Sep 12, 2023

I am very disappointed with support from Jounce.

I am very disappointed. I've been using Jounce as a paid Pro user since February 2023 and have found the service good overall. What is the reason then for only 2 stars? They have an automatic upgrade process that bumps your word count up based on your use. Recently I went over my 200k word monthly limit by a 3k and they bumped me up to 500k and charged me over $600 CAD without notification of any kind except from my credit company. I've tried to contact support through several channels over the last two weeks with no response. I've opened a complaint with my credit card company which is the last thing I wanted to do. I will be cancelling my account this Friday if I get no response and start legal action.

Response from JounceSep 14, 2023

Hey Larry, I'm really sorry to hear about your experience, and I apologize for the delay in getting back to you. Your email ended up in our spam folder for some reason, which I regret. Firstly, thank you for being a Pro user since February. I'm glad you've found the service good overall, but I totally get your frustration with the automatic upgrade and the lack of communication. Our system is designed to automatically upgrade users based on their word count usage to ensure uninterrupted service. You can monitor your usage at app.jounce.ai/settings/usage, and the word credits are detailed at the same link. Each image generation uses 500 credits, as highlighted at app.jounce.ai/art. I understand that the jump from 200k to 500k words and the subsequent charge of over $600 CAD was a surprise, and I apologize for any confusion or inconvenience this has caused. Given your high volume of usage, the system made the adjustment to align with your activity. The overage charge was solely based on your actual usage, and reverting back to a lower plan would result in higher costs due to overage fees. I'm sorry it's come to the point of you opening a complaint with your credit card company and considering legal action. We value your business and would like to resolve this issue to your satisfaction. If you have any more questions or need further clarification, please don't hesitate to reach out directly. I'm here to help. Best, Tyson Founder, Instapage

About Jounce

Jounce (jounce.ai) has 545 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: jounce.ai
Website: jounce.ai
Category: Internet & Software
Location: Oakland, California
Listed on Five Star Index: 2026

Jounce reviews

545 approved reviews, newest moderated first

Edgar F.
Oct 14, 2023
I haven't used it that much
I haven't used it that much to have a real criteria. Everything great so far, that's why the 4 stars
June Tan LOV P.
Oct 12, 2023
Jounce Ai
Finally got a chance to try out Jounce Ai, just did some basic IG post captions and image generator to see how it compares to other ai tools. So far happy with the results and there are more tools in Jounce platform I'd like to try when I get around to it.
Christopher
Oct 6, 2023
Excellent service
Excellent service
J A.
Sep 27, 2023
Thieves!
I had purchased the yearly membership and since my card is stored in my accounts. Jounce freely charged my credit card two other times totaling of almost $400. I had emailed them since there was no other way to contact them and still have not received any response
Response from JounceFeb 8, 2024
This person must be referring to a different service because we do not have anyone by this email in our customer records.
Greenlee H.
Sep 26, 2023
Inconsistent cost messages--deter pro sign up
I met my free word limit and wanted to sign up for pro but the amount shown $9 month is different from that of the payment/sign $25 month. This is significant, especially since I am a startup and need to watch my costs.
Response from JounceOct 5, 2023
Hi Greenlee, our plans are on a sliding scale and you can get 20k words at $9/month on the annual plan. The $25 a month plan is for 50k words paid on monthly. I'd greatly appreciate you updating your review given the information is inaccurate. You can slide the scale on the /plans page and see all of the different prices based on your usage. Thank you.
Paul U.
Sep 21, 2023
Excellent service and easy to navigate.
Excellent service and easy to navigate.
Larry S.
Sep 12, 2023
I am very disappointed with support from Jounce.
I am very disappointed. I've been using Jounce as a paid Pro user since February 2023 and have found the service good overall. What is the reason then for only 2 stars? They have an automatic upgrade process that bumps your word count up based on your use. Recently I went over my 200k word monthly limit by a 3k and they bumped me up to 500k and charged me over $600 CAD without notification of any kind except from my credit company. I've tried to contact support through several channels over the last two weeks with no response. I've opened a complaint with my credit card company which is the last thing I wanted to do. I will be cancelling my account this Friday if I get no response and start legal action.
Response from JounceSep 14, 2023
Hey Larry, I'm really sorry to hear about your experience, and I apologize for the delay in getting back to you. Your email ended up in our spam folder for some reason, which I regret. Firstly, thank you for being a Pro user since February. I'm glad you've found the service good overall, but I totally get your frustration with the automatic upgrade and the lack of communication. Our system is designed to automatically upgrade users based on their word count usage to ensure uninterrupted service. You can monitor your usage at app.jounce.ai/settings/usage, and the word credits are detailed at the same link. Each image generation uses 500 credits, as highlighted at app.jounce.ai/art. I understand that the jump from 200k to 500k words and the subsequent charge of over $600 CAD was a surprise, and I apologize for any confusion or inconvenience this has caused. Given your high volume of usage, the system made the adjustment to align with your activity. The overage charge was solely based on your actual usage, and reverting back to a lower plan would result in higher costs due to overage fees. I'm sorry it's come to the point of you opening a complaint with your credit card company and considering legal action. We value your business and would like to resolve this issue to your satisfaction. If you have any more questions or need further clarification, please don't hesitate to reach out directly. I'm here to help. Best, Tyson Founder, Instapage
John A.
Sep 10, 2023
Easy to use
Jounce was easy to use. Thank you.

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