JounceReviews of jounce.ai

Response from JounceSep 14, 2023

Hey Larry, I'm really sorry to hear about your experience, and I apologize for the delay in getting back to you. Your email ended up in our spam folder for some reason, which I regret. Firstly, thank you for being a Pro user since February. I'm glad you've found the service good overall, but I totally get your frustration with the automatic upgrade and the lack of communication. Our system is designed to automatically upgrade users based on their word count usage to ensure uninterrupted service. You can monitor your usage at app.jounce.ai/settings/usage, and the word credits are detailed at the same link. Each image generation uses 500 credits, as highlighted at app.jounce.ai/art. I understand that the jump from 200k to 500k words and the subsequent charge of over $600 CAD was a surprise, and I apologize for any confusion or inconvenience this has caused. Given your high volume of usage, the system made the adjustment to align with your activity. The overage charge was solely based on your actual usage, and reverting back to a lower plan would result in higher costs due to overage fees. I'm sorry it's come to the point of you opening a complaint with your credit card company and considering legal action. We value your business and would like to resolve this issue to your satisfaction. If you have any more questions or need further clarification, please don't hesitate to reach out directly. I'm here to help. Best, Tyson Founder, Instapage

Response from JounceJul 14, 2023

Hi Carol, this is not accurate. Jounce is 100% free unless you choose to upgrade to pro our exceed 5,000 generated words per month. And Jounce Pro is priced at an industry leading low of only $9.

Response from JounceJun 16, 2023

Hi Steve, simple prompts with little descriptive details dont work great for AI image algorithms. It's because of this that we have the AI Image Prompt Improver template. Can you please email us the prompt that you used so that we can evaluate? We are really disappointed to see your review at a only a 20% out of 100% as a company still with a beta label and a nearly free service. These types of reviews are quite damaging and we'd appreciate having you consider a revision after you've emailed us to learn more about how to improve your image generation.

Response from JounceMay 4, 2023

Thank you for your review, Wouter. Our team was saddened to see your very low public rating of online 20% out of 100% after the application has been satisfactory for almost all of your time using it. We have been unable to find any issues with loading after testing, however the application is still labeled as beta as there can be small issues from time to time. Please email us to give us more information on what issues you are experiencing so that we can resolve it and kindly ask for you to revise it. Please email [email protected] Thank you!

Response from JounceApr 18, 2023

Hi Dan, we're going to have to respectfully disagree with your review. You can get 200,000 monthly words for only $39 a month with no additional cost for extra users. However you can get 20,000 for only $9. Almost no users use more than this monthly. Our pricing model is intrinsically linked to the computational resources consumed, which inevitably escalate with higher usage. Those solutions claiming to provide unlimited words often impose daily restrictions, limit accounts to a single user, or compromise the quality of AI-generated content to counterbalance the "unlimited words" feature. At Jounce, we consistently prioritize delivering exceptional quality over sheer quantity.

Response from JounceApr 11, 2023

Hi shomal, can you please email us as Jounce is a marketing application and is not intended to be used to generate political content. What type of content are you trying to generate?

Response from JounceApr 2, 2023

Hi Xoaln, this sounds like a support question. We are bummed that you chose to write a public review of only 2 stars. If you are looking for content that is not within one of the templates, you can try the "commands" template and ask anything. Please email us so that we can help you and hopefully have you reconsider editing this damaging public review given the current cost to value that we currently provide. Thank you.