Tom G.
Poor customer service no response
Poor customer service. Sent 4 emails for help. No response. Thinking of canceling!

Jounce is an easy-to-use, AI-powered copywriting solution that helps you create professional, effective content in just a few simple steps. Whether you're a marketing professional, small business owner, or content creator, Jounce is the perfect tool to help you save time and improve the quality of your copy.
Jounce (jounce.ai) has 545 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingInternet & Software · El Monte, California
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Showing 26 reviews with 1 star · Clear filters
Tom G.
Poor customer service. Sent 4 emails for help. No response. Thinking of canceling!
J A.
I had purchased the yearly membership and since my card is stored in my accounts. Jounce freely charged my credit card two other times totaling of almost $400. I had emailed them since there was no other way to contact them and still have not received any response
Response from JounceFeb 8, 2024
This person must be referring to a different service because we do not have anyone by this email in our customer records.
Sarah K.
it doesn’t generate what you want
Response from JounceAug 21, 2023
Hey Sarah! I saw your review about Jounce AI, and I'm truly sorry that you're not satisfied with what you've experienced so far. I'd love to clarify a bit about how our software works. Jounce AI is designed with an unlimited feedback loop using our AI chat, which means it adapts and generates content based on the quality and specificity of your prompts. The more clear and detailed your prompts are, the better and more accurate the results will be. It seems like you had some issues with the content not generating what you wanted. Could you provide more specific details about what you were expecting? Knowing exactly what went wrong will allow us to address your concerns directly and hopefully improve your experience. I genuinely hope you'll give us another chance to show you what Jounce AI is capable of. After we've had a chance to address your feedback, I'd kindly ask that you reconsider your 1-star review. We value your opinion and are committed to ensuring your satisfaction. Looking forward to hearing from you soon!
Elon M.
It is absolute rubbish. I would give it no stars if it was an option.
Response from JounceAug 17, 2023
Given your name here "Elon Musk" and complete lack of any meaningful details, we can determine this is a spam comment not based on any actual usage.
Tarekegn A.
It is boring.
Response from JounceAug 2, 2023
Hi Tarekegn, we'd love to hear more about what you find "boring" about Jounce as this doesn't really provide us our potential users with any meaningful information. Thank you.
Christian V.
image génération bad
Response from JounceAug 2, 2023
Hi Christian, the image generation is based on the quality of your prompts and is using the best in market image generation AI available anywhere. We'd love to hear what your prompt was.
Mertua T.
I have never seen like this boring ai. Because free version point is too small. Please make the free version point to be reset in every month.
Response from JounceJul 25, 2023
The free version allows for 5,000 free word credits which is enough to write 3 long form blog posts. Given your usage, it seems like you liked Jounce enough to use it a lot, yet are only mad that we charge an industry low of only $9/month to go beyond this usage. You get what you pay for, Mertua. We do not provide an ongoing free service beyond your first 5k words as we are self-funded company and doing this would cause us substantial financial loss that we're unable to bear.
Malcom D.
Bad. Too limited in function. Use the alternatives, they're better. As an update, its very sad that they have to keep lying when people post negative reviews. I do not work for a competitor, I'm a warehouse manager for an appliance repair company lol. You cannot trust these guys either. Bad product and the people who run it have 0 integrity.
Response from JounceJul 14, 2023
Malcom absolutely works for a competitor and is pretending he doesn't. Because of this he is lying and trying to defame Jounce. Jounce offers Chat, nearly 100 marketing AI templates, one the best art generators on the market, and built-in AI documents. All of this for only $9 a month. The product is one of the best in the market and we hold our integrity high. But you can try the product completely free yourself and be the judge.