JoovvReviews of joovv.com

I failed to do proper research before purchasing my Joovv on its competitors. After doing so, I realized the Joovv light was WAY overpriced for the power of the unit. I returned my Solo and purchased two RedRush 720s for nearly the price of one Joovv (RedRush ships free). Unfortunately, I was out the original shipping charge and also had to pay for return shipping. They refused to accept the boot / stand I returned because it was not in the original box, which was just a simple, plain cardboard box. So they charged me $175 for the boot for my failure to return a $1.00 box. Furthermore, they made me pay to ship it back to myself because they refused it. Buyer beware and do your research first! There are many options that emit higher power and are much cheaper.

The worst customer service I’ve ever experienced.. the unit didn’t work and sent it back and then they sent me back the boot but wanted me to pay for the unit to be shipped back.. the customer service reps are clueless and pompous

I preordered a JOOVV Generation 3 mini in November, it was shipped on Feb 28th, and the box arrived mangled, half empty and without the device in it. I promptly contacted JOOVV about the issue, took pictures, filed a fed ex claim, and JOOVV customer support was completely dismissive and failed to address the missing item. They would not authorize the claim I wished to claim with Fed Ex to help me either. I never received my item at all, which cost $845 and will never do business with JOOVV again if they can't even guarantee they will deliver the goods I paid for. Terrible customer service and company.

Rude, and clearly poor quality from reading reviews so sad they are touted by the industry. I happy and excited to support a competitor with better Customer Service John P. in customer service was Rude and almost motivated to be UNHELPFUL

I tried to purchase the quad (A VERY EXPENSIVE PURCHASE) from the company. I had emailed regarding breaking up the payment between two invoices and they confirmed in writing this could be done. My home is for sale, but it could take well over a year to actually sell. I had mentioned this asking if the shipping address could be changed later if my house sold - since they have a 5-6 week lead time. Due to that, they refused to sell me the product. I even told them that if the house closed escrow, which I don't even have an offer and it would take at least 45 days to close escrow from the date an offer is signed (AGAIN I DON'T EVEN HAVE AN OFFER), I would work into the contract that if the product is shipped to this address (they only do curb side delivery so it would be outside the main gate of the home (since my home has it's own gate) that I can take delivery of it. This is not professional to not sell someone a product because their home is for sell. My home may not even be in contract to sell for well over a year. I have NO offers now. I will continue to pursue this issue as I do not feel a company has the right to NOT sell a product because a customer's home is on the market. If that is the case, they they CANNOT sell to others in the same situation. And I bet an audit of every customer that has purchased their product would show many customers buying products when their homes are for sell. They have NO legal right to refuse to sell the product!

Buyer beware. Awful customer service. I pre paid and waited months and months for the actual delivery. The unit arrived while I was out of town too late for me to try out even for a week. The customer service would not allow me to extend even a week to try it out. The return process was a hassle. Fine to pay insured mailing but $50 to send back an unused item!

Don’t buy!! In my breast cancer recovery, it was recommended I use red light therapy to heal some chest wall issues and for general chemo healing. I was told by a few ladies to avoid this company, but I bought into the glam of a higher price point and I trusted their return policy. What a joke. My $600 Go arrived broken. There’s no customer service number to call so you must communicate via email and are helped until you request a refund. Then the crazy begins. Their process is to apply for a refund and this take days. Then you must have all of the originally packaging, which we did, and PAY a $50 restocking fee. You heard me. They make YOU pay to return the broken item they sent you. Quite an ethical approach for a company toting ideas of your health as their concern. I’m shocked. In this day and age when ethics is vital and at the forefront of everything, they charge people for their mistakes. Get your act together. People communicate now about companies like this. I’m working with an author about my breast cancer journey. This is making the cut.

Horrible customer service. I ordered a stand and it was never delivered and they say its up to me to find it. They were very short and not willing to help!