JoovvReviews of joovv.com

Horrendous and rude customer service. I’m trying to organise a return (within the window) of an item I’ve been having consistent issues with. They’ve made me feel as though I’m the one at fault. In our last exchange when I asked for what fee range I’d the charged for missing the plastic wrapping (yes, really!) to return the item, they refused to tell me and this was their reply: Hi Jody, I mentioned a small fee in my previous reply. We will need to receive your return before providing a quote. I am Joovv’s Customer Communications Manager and Supervisor of returns. This will be my last reply. - John P There has been a whole chain of emails today of a similar tone and rudeness, when I’m just trying to find out what they’re going to charge me (in addition to the $50 re-stock fee!) for a return and why this is their “standard” for a FAULTY item. Vile, vile group of greedy people! Buy from PlatinumLED instead. I have one of their products already and it’s amazing, great customer service. I should never have strayed.

Joovv is a pretty lame company when it comes Customer service. package was lost by FedEx Delivered to the wrong address to the exact allJoovv had to do Let’s file a claim with FedEx and they would reimburse and buy me a new one and Joovv treated me like a criminal and acted like I was trying to pull off the crime of the Century with there stupid little $600 light . I’m sure their product is fine but the people behind the product are not fine I would think twice before buying from this company I really was treated like a piece of garbage.just check bbb

Please do not purchase their product find a different product. The customer experience is deplorable. They don't have live customer service either. Their behavior is extremely greedy and blame directly on the customer every question that you bring. You have to pay shipping for returns or any service you need on the consoles. I sent back the units and put insurance in two out of the three boxes. They came back to me saying that the only box that had not insurance the parts were broken. Sent me pictures of scratches that did not occur in the parts I sent. Without hesitation or shame they stole and refused to refund for the parts. They act as scammers. Read the reviews or other users before deciding to pursue a purchase with them.

We ordered the Joovv Solo 3. After receiving device, we were unable to get to start. The panel was not working, product arrived defective. The site has not contact number, the only way to contact company is via email, which is very frustrating considering the amount of money spent. We decided to return the Joovv Solo 3 due to the fact that we couldn't get it to work and the company had the nerve to not reimburse us the shipping fee when they had in fact sent us a device that DID NOT WORK.

Our eight joovv solo units costing over $8,000 total and have never worked correctly. We sent the original units back and they sent eight new units and those have also never worked correctly. Either we received repeat lemons or they have systemic reliability issues with their product. We figured out how to partially make them work with only two of eight light panels turning off during routine client sessions. Then, after a few years, the panels all started to die, the lights went out completely and never returned. We contacted joovv and were less than pleased with their customer service. They do not even have a customer service number. There is no way to talk with a human on the phone no matter how hard you try to work with them. They will only respond with email. It costs $75 in postage to send one unit back for maintenance and then you have to pay the maintenance costs on top of that. If joovv were to share their shipping rates with their clients providing pre-printed return labels that the client could pay for, it would only cost $30 per unit in postage, but joovv refuses to share their discounted shipping prices with their clients. Their troubleshooting team has not been helpful in any way. They try to help, but are not knowledgeable and their only suggestion is to send the unit in for them to look at it. I have figured out on my own how to solve some of the problems. I am not the kind of person that typically writes negative reviews, but I felt like it was really important for potential buyers to understand what type of equipment performance to expect and what type of support to expect once they receive their devices.

I stupidly purchased the Joovv Solo,$1,299. 57 on June 13, 2020. Today, October 29, 2021 it no longer works. That is 1 year and 4 months and two weeks! This truly is a piece of JUNK! By the way, the so called warranty? You have to pay for shipping to them as well as for them sending it back once it is repaired! The light weighs 14 pounds so shipping is quite expensive. The Company claims that since you got free shipping when you ordered it, you have to pay for the shipping when this piece of junk no longer works! They don't have live customer service either - it tells me they know the product is junk and they don't want to deal with people who will be upset they have been taken! By the way, the current Joovv Solo Model costs $1,455.00 - ON SALE! DO NOT PURCHASE - FIND A DIFFERENT PRODUCT IF YOU ARE SOLD ON THE PREMISE.

What a terrible company. We bought 2 Joovv Quads for our wellness franchise, and owning them has been a constant headache for our staff. You can supposedly sync the 4 panels using either bluetooth connection or you can hardwire the panels in the back using aux cords. With either method, the panels constantly go out of sync, meaning not all 4 panels light up, and you can literally spend hours trying to get it to work with no success. By the way, I'm an engineer in my 30's and I know how to use technology very well. These products simply don't work as advertised. Good luck trying to contact their customer service. There is no phone support. You have to send them an email, to which they will just send some generic response back. We've also had to ship back 4 of the panels within a year because half of the lights stop working. As of our most recent RMA request, they said their company is no longer providing shipping labels for warranty repairs. Not only do we have to deal with the headache of this product not working, now we have to pay to ship it back even though it's under warranty. Customer service is clearly not a value at Joovv. Our customers at our business have mentioned "your red light panels never seem to work." We agree with them, and it's frustrating we spent so much money on what seemed like a reputable company.

Very shady business, reviews on their site are heavily filtered to manipulate and only allow the positive. If you follow their recommended exposure schedule "start with only 1-2 mins for 2-3 weeks slowly working up to 10 mins" then at the 60-days returns mark you only had 5 weeks of trial time not the full 8 at 10+ minutes daily where you're supposed to start seeing benefits. A clever ploy to leave you second guessing if their product even works. Their standard policy is designed to deter you from returning; non-refundable shipping both ways & restocking fees if you throw out the cardboard caps or the polybag. CS is oh so helpful up until your return window runs out, then you’re out luck. They might be in the health products business but could care less about you & turn into horrible human beings who will do everything in their power to make your life uncessarily difficult. At my 2 months mark after daily use I wrote an honest review that basically the Mini made absolutely zero difference on anything except *maybe* quality of sleep. CS censored my review and educated me (ONLY after questioning why my review wasn’t posted) that "falling asleep" is not advised under their cleverly hidden disclaimer in the users manual - the stuff no one reads? their overpriced lightbox with built in safety auto-shut off is never to be “left unattended." Apparently not so safe, huh? That discovery happened at only 9 days outside my return window, but they couldn't care less and won't allow an exception. In the chargeback dispute with my AMEX they LIED that I never reported any concern about the functionality of their product. Maybe red-light therapy works, I wouldn’t know, but I do know that JOOVV products don’t work. Save your $$$.