JoovvReviews of joovv.com

I have now had all four of my Joovv Solo units break on me. Every time it's the green screen that goes 'pop', smoke is smelt and the unit no longer works. Surely this is unsafe! I had the first unit replaced, with shipping at my expense, only to find the other three units developed the same problem. I spent many thousands on this product and now none of them work. The Customer service is beyond awful; simply some of the worst I have ever had to deal with. Unhelpful, rude and unwilling to assist in any way except the boiler-plater response of 'submit a service ticket and pay for everything yourself.' For four units to die on me like this clearly indicates extremely poor design and/or poor quality of parts. Please save yourself thousands and do not buy anyhting from this scam company. Their marketing is amazing, their product is horrific.

This company is the worst. They do not care at all about their customers despite what it says on their website. The On/off switch broke on my full size red light lamp. I contacted the company and told the only way for repair was to ship my entire large lamp at my own cost, pay for the repair, and then pay for the return shipping. Hundreds of dollars for a cheap on/off switch that popped off and of no fault of the customer. The other issue I had with this is that shipping the huge lamp back and forth is not only very costly, there is a big risk of damage in transit. The worst part was my interaction with the company - Stuart the Operations Manager. He was incredibly unhelpful, would not answer my question, and unwilling to problem solve or come up with a solution. I asked several times to speak to another person, but he refused.

The product shipped via UPS and required a signature. I was not home for the 1st attempt but waited for the scheduled delivery and it was never delivered. It shipped back to Joovv and UPS told me they don't charge to return to sender. Joovv is trying to charge me twice for shipping and will not honor the price I received for a new order. Horrible customer service.

Joovv refused to allow an upgrade of product within 48 hours. They claimed the product had not shipped but refused to upgrade which was odd. I saved the box and understood return policy so I saved the packaging. I was super careful with the product while trying it out for the 60 days. Rarely used and it sat on the same desk during use. Never moved it much before repackaging. Paid $120 to return ship with insurance. They sent me photos saying it was scratched. They must keep stock photos to email. They are NOT accurate. They refuse a full refund. The stand was $175. They likely charge this for the stand often and them use the photos to keep your money. They give me the option to pay for shipping again to get the stand back. Why would I want a stand for a light I don't have. Silly but almost want to pay for shipping so they can't reuse the stand to send out to someone else. This company is a scam. There are better red lights available. Joovv is overpriced with a horrible customer service policy. Avoid Joovv!!!

Worst customer service as other reviewers share. The devices break nonstop and it’s $300 a pop to ship and fix each time. They will blow you off with any complaint and delete all negative reviews from any platform. A group of us are going to BBB next and all influencer platforms since Joovv never tried to make it right and we have proof they delete all negative comments.

After suffering through the poor assembly instructions, I neared completion - only to find that the main power cords were not included. When I emailed my concern the staff emailed back " I was wrong , that there must be 4 main power cords." Of course , my helper and I tore through all the boxes a 3rd time to no avail. They refuse to send me my power cords despite cashing my $7,000 dollar purchase. I've asked 3 times, but only get a belligerent response. What ever happened to customer service ???

Broken lights 3 times and make customer pay $300 in fees for each panel to be fixed each time. Also, the flickering causes health issues. Never again. Stuart has been so useless and the customer care is a nightmare. There are way better quality lights I’ve now discovered and I’m selling mine.

Customer Support Supervisor (guy named Linus) is terrible. I sent him a video of a strange sound the machine had begun to make, and his reply was that he'd never encountered that problem before (that was how he had come across), so I sent it in to have it inspected (something like $35 for insured shipping). They eventually decide to send it back, saying there was nothing wrong with it, and that because there had been nothing wrong with it, it didn't qualify as a warranty claim, and that I would have to pay for the return shipping (about $25). When I get it back, it's still making the same noises, so Linus says, "yeah that's normal for it to make those sounds as it ages". So, I wasted $60 (I don't have to spare) for NOTHING, and he insists it was my fault, essentially refusing to pay me back the money i wouldn't have spent had he not sent me the wrong message--and he claims he is the supervisor, so basically there's no one to appeal to.