JoovvReviews of joovv.com

I bought their handheld device spent over $600. The band came apart so I sent it back to get repaired. I was still under warranty so they took it back amd fixed it. Then they claim they sent it back. The tracking they provided says nothing except it’s in transit, it’s been two weeks. Their customer service seems to be run by a guy named Linus. You can’t speak to anyone just email Linus, who just repeats what the tracking # states- it’s in transit without an ETA. This is the worse customer support I’ve experienced. You can’t speak to anyone! At this point I want my money back, don’t buy from them.

Terrible customer service. I bought 4 panels and 2 have malfunctioned. They don't stand behind the product. The panels are very heavy and cost a small fortune to ship back to them, only to receive them back still not working. Really disappointing. There are better, newer options out there.

I wish I had checked here first. Joovv has the worst customer service experience I have ever experienced. The entire company seems to be run by a guy named Stuart who refused to let me correspond with anyone else at the company (and there's only one email listed, and Stuart runs it ... no phone number). My product never came. The shipment tracker said it was delivered to a different town than my address is in. Stuart refused to just replace the product (at this point, I'd just like a refund because I am appalled by this company's ethics) and is inciting that we must wait for the UPS investigation. Meanwhile, I just paid 500.00 plus dollars for this product that is to be used to pain relief and I can't buy another one due to the cost. Any reputable company would see that all the evidence shows that the product was not delivered and send one right away, and then deal with UPS separately to get their money back on the lost product. This is absolutely ridiculous and I can't find anyone else at the company to talk to, since Stuart is controlling the email correspondence. What a horrible horrible company with no empathy or understanding. This is a short sighted way to make money and the business will not last much longer hopefully.

Very poor customer service. Broke and customer service refused to help.

Theu won't even honor their warranty and blame "tipping" for a fan needing to be replaced. Why pay a premium price for an inferior customer service experience? Buy somewhere else.

all in all this seems to be a giant marketing gimic. I bought the Joov Version 2 and it was extremely loud, noisy and had a very bad build quality akin to some £100 ali baba red light pannel only problem was i paid $1000 instead of £100 . Really not a great deal all in all felt like i'd been ripped off and scammed only bought it originally due to a Luke Story endorsement.

I bought the full body size, VERY costly!! If i could give less than one star I would. I used this device less than 10 times, it isn't working, I sent in the video showing it not working, and now they want me to fill out a form to determine how to fix it and CHARGE me for the fix. No thanks, I'll throw this piece of junk away and find another red light company.

Bought a full panel device which was very costly. Joovv then decided to drop support for the device since they were now selling and updated unit. Existing clients were left without support and no suggestions of what to do. Very unfortunate when you consider the investment in their product.