JoovvReviews of joovv.com

This company is the worst customer service ever. You can’t never talk to a person over the phone. Once you buy a product and if you have an issue or other questions about the product, might as well forget it. They don’t care. They got your money. There are better companies with better customer service. They stop responding to emails and find no resolution.

Exactly like the others reviews said - "Terrible C/S" and lots of attitude. No number to call, only Chat or email. If they don't like what you type, they just stop responding to your inquiry. My C/S rep is supposedly a operations manager-Stuart P. After lack of response, I asked if my only remedy was to dispute the charges with my CC company. Still no response. Interesting how you cannot post a review to their site, yet, they only post positive reviews. Very unethical.

Terrible customer service! I provided all of the detail in my first email and the CSR asked me the same questions. I jumped through all of the hoops and the response was still the same. It needs to be sent in and it will cost you. I am frustrated as this is a light and it is used for 20 minutes a day and it stopped working. Customer Service is horrible and the unit is unreliable. Don’t buy!

Avoid this company and being ripped off. Non transparent and hidden fees. Non disclosed duty & shipping fees that cost nearly the same as the product. They have no customer service to speak of when trying to cancel order. Interesting how you can’t leave a public review for Joov. They only show misleading non verified marketing reviews on the website. Huge mistake trusting Hubberman Labs Podcast referral for this. Avoid them too!

Horrible product and customer service

WOW - what a mistake. don't ever buy from this company. Customer service is none existant. i'm so mad at myself for going with this brand. Out of stock, no updates, no replies to emails. Which I'd checked Trust Pilot first...

This product breaks down a lot, and even after repairs, continues to break down shortly after the repairs. They do not provide any kind of warranty on the repairs.

The irony that JOOOVV is a seller of medical-grade devices designed to support health and wellness. My experience has left me with serious concerns about the companys business practices and integrity, particularly regarding their refund and return policy. I purchased a device for approximately $600. However, after careful consideration, I concluded that the device did not justify the hefty price tag. I decided to return it, taking all necessary steps to ensure a safe return. I meticulously packaged the device, purchased insurance and confirmed that it was sent back in its original packing, to my surprise, JOOOV refused my return, claiming the device was not in great condition due to an alleged small, superficial scratch. I was left with two unfavorable options: either pay additional fees to have the device returned to me, or forfeit the entire $600 with no refund whatsoever. Additionally, I received no compensation for the add-ons I purchased with the device.I find it troubling that such a minimal issue (that quite frankly I think is a scam tactic) was used to justify a complete denial of my refund. This experience raises concerns about the companys integrity, as it feels like an attempt to retain funds unjustly. The lack of any compromise or consideration for the consumers investmentespecially in a health-related purchaseseems unprofessional and contrary to the companys mission of supporting customer well-being.I hope this message serves as a caution to future customers.