SwitchReviews of joinswitch.com

I've been a member for about two years. The purse quality is so-so, a lot of stained or torn bags, but I stayed a member b/c the price was good and the damage was not that noticeable. However, the last four months I have been trying to get customer service help. Literally no one answers the emails, and there is no way to cancel my account in my portal b/c my account shows I have an item at home that I already returned months ago.. I am going back to Vivrelle, which while pricer, had better customer service and bags in good condition. Too bad that Switch chooses to treat a 2yr + customer this way.

I love that this is one of the few luxury rental services where you aren't limited to one piece a month. Shipping is fast and reliable.

what impressed me most about switch is the flexibility. there are no complicated return deadlines, and swapping pieces is simple and convenient...my wife has purchased handbags and jewelry that cost us thousands of dollars to own outright. her membership has allowed her to experiment with her style without the commitment of buying. its a 10/10 for us.

I was excited for this membership. A great way to rotate bags or try before you buy. I signed up for a year to save money. Once my membership started, I went in to order and was frustrated that all of the styles I liked (and previewed before purchasing) were not available. I ended up settling for a few bags and was very unhappy with the quality of what was sent. Completely frustrated, I returned all 3 bags and reached out to cancel my membership. This was a bait and switch since the bags they show as examples are not available when you sign up. They gladly canceled but refused to refund any of my money which was for an entire year- $3,000. This is dishonest business practices. The membership is not what it seems. Don’t sign up for a year. Beware.

As a Select member, I’ve been blown away by the quality, variety, and ease of the Switch experience. The luxury handbags and jewelry arrive in beautiful condition, exchanges are fast and free, and I love the flexibility to keep a piece as long as I want or buy it at a discounted member price using my purchase credit. I’ve been borrowing a red Chanel flap for the summer—it’s been fantastic!

I signed up for Switch two years ago on the Black Friday promo, I renewed last year, and am reupping again this year. I'm a mother of two and I'm juggling a million things so the convenience of Switch has been really valuable to me. I've been loving having the freedom to exchange my bags whenever I want and choose between bags and jewelry. Beyond that, it's pretty amazing to be able to rent Chanel and Dior for those prices. I have always been into vintage items too. The customer service is fantastic too. They reply to my emails so quickly and it feels like I am always talking to someone who is familiar with my account! Love it!

I’m 35 and work in real estate, so looking polished every day really matters to me — but I don’t want to spend thousands on bags and jewelry I’ll get tired of. I joined the Yearly Select plan a few months ago and it’s honestly been one of the best decisions I’ve made. The quality is incredible — all authentic pieces from Chanel, Bottega, Hermès, and more — and the condition is great. The selection updates constantly, although I wish there was more availability. and I love being able to switch things out as often as I want. The customer care team has also been amazing (Ryann helped with my activation and was so kind). It truly feels like having a luxury closet and stylist in one — I’ve worn pieces I never could’ve justified buying outright, and it’s made getting dressed feel exciting again. If you’re on the fence, do it. Yearly Select is 100% worth it.

While the concept is great, this has been a terrible experience for me. 1) you have to sign for your delivery, so numerous times I’ve had delays in receiving my items because I was not home to sign 2) item availability is TERRIBLE!!!! 3) the best stuff is Select but even the highest tier membership only gives you one Select item and the Core items are just meh 4) quality of bags is hit or miss. 75% of the time the quality is not good. 5) I have one piece at home so cannot use the remaining 3 pieces in my membership until I return it - waste! 6) if you lose it or it’s stolen you have to pay for it… mega yikes