Carolina C.
Reel should have a system
So i love this app, however very disappointed on my last 2 reels. on one of the purchases they sent me the wrong style heel and color ( red bottoms wink*) in the correct style box ( wth, right?) on my second reel i was informed that my selected Gucci Slides are out of stock from all retail Stores (very upset). I just feel Reel should have a system where they can reserve what people are reeling for instead of having the purchaser reel all the way thru and being informed that the item you were anxiously waiting for is out of stock last minute, but that's just my thought!
Response from ReelJul 17, 2020
Hi Carolina Castanon, I am so sorry to hear you received the wrong style of shoes when your order was placed. Due to the fact that we place your order with all different retailers we do our best to check all the information for your order is correct before placing your order. We apologize that the retailer drop the ball and messed up your order when they send it to you. Please email us at [email protected] so that we can provide a return label for you so that we can exchange your shoes for the correct style. For sold out items we do our best to look for your item with every retailer we can find that might cary that style unfortunately because we do not own any of the product many retailers due sometimes sale out of what they had in stock. XO, The Reel Team.