Prime HealthReviews of joinprimehealth.com

I have been a patient here for over six years. prior to the move and name change things worked quite well. since the move things have changed tremendously, wait times on the phone are longer, getting a call back almost impossible, appointment times could be many weeks out. what happened? how could this business be better before the improvements? I called to speak with a supervisor waited 9 minutes, no one picked up. hung up and called back only to continue hearing the messages about being patient while waiting for an answer. I have no patience left, yet I must continue the incredibly long wait of another 8 minutes...still waiting. 45 minutes on hold and still not answer. what was the improvement?

Im having an awful experience with these people too, just like the previous post. was not aware it was a monthly subscription. trying to get the account cancelled is way more difficult than it should be and it feels like a scam. Please be smart and go to a different supplier. wondering if I need to go to small claims court, but going to try to to through my credit card team first.

These people are awful. I purchased a product from them, and they began charging my card monthly. They would not refund these charges because they claimed it was a subscription BUT they never disclosed this was a subscription, they never provided me any information on how to use whatever the subscription service was for. They tell me to go to the website, but provided no information on that either. I told them to cancel my "subscription" and not charge me any more and they continued to charge me. Now I'm having to take these people to small claims court to get money back. They have provided no product and no service for their "subscription".

They automatically charge you the $398 even if you don't get their meds!!! SCAMMERS!!!! BE AWARE!!! STAY AWAY FOR THIS GROUP!!! NOTE THEY SAY THEY ARE SUBSCRIPTION BASED AND GET AWAY WITH IT

Referred to primed health after a severe, traumatic incident. Email and Letter from Dr. I called spoke to them and they said they'd allocate someone. Many emails later and I've still not heard from them, but the post event trauma gets worse.

Primehealth is good out of the gate but as your dose increases the prescriptions are not consistent; the components that make up the prescription are different each time. I believe as long as you are losing, this is an OK company but if you are one of the unfortunate ones that do not lose, they will find every excuse to NOT refund your money. They also continued to charge my card after I had said it was not working and I wanted a refund because I didn't specifically say the word CANCEL. They refused to refund my money or the additional charges they placed on my card without sending any product. I would never use them again based on their poor support for those not losing.

Started with Prime Health for my weight loss journey summer of 2025. All good in the beginning, then 3/4 of the way through I got sent the wrong prescription (semiglutide and not tirzepitide). Came pkged the same way, no reason not to trust it, so took it as prescribed and 2-3 weeks into it figured out something was wrong (late October). b/c I gained weight and had different side effects. Checked the vial and discovered I'd been sent the wrong prescription (semiglutide). Called their contact number and had to leave a msg b/c no one answered. Waited. Got my next vial (correct), but we were deep into the holiday season . No call back, I assumed it was because of the busy season, etc. When I contacted them again about the previous mistake (expecting a replacement), they said 'couldn't find my recorded msg' to validate my complaint, then charged me in December for another vial that I never received. I did talk with a CSR who was very polite and tried to be helpful, but it was determined to be 'too late' to make right. The best I could get was $100 refunded for $385++ cost. ;( I cancelled. Thought about getting a lawyer, but it would cost more than it was worth. Upside, I did lose 30 lbs (not my goal weight, but oh well...) Would I recommend them? Probably not. You can get tirzepitide for much less now than when I started. If you do go with them, just be very careful about the vials you receive and bulldog serious about reporting, documenting, etc. and hope you have better luck than I did.

This place is a scam. After receiving one shipment and only speaking to them once, I was charged $398.99 four additonal times. Basically until the money ran out on my card!