M. L.
Great customer service
I contacted support via chat. Enrique was very helpful. He went the extra mile to address my request and resolve it. Great customer service that definitely exceeded my expectations!

Polly is a modern telehealth platform designed to make care simple, fast, and transparent. We connect patients with licensed providers for personalized treatment plans across weight management, metabolic health, and overall wellness, all from the comfort of home.Our approach is built on clarity and convenience. Pricing is straightforward and all inclusive, covering your provider consultation, prescribed medications when appropriate, and delivery, with no hidden fees or surprise costs. Every treatment plan is determined by a licensed provider based on your individual needs.Polly focuses on a seamless experience from start to finish. Our team remains responsive and available throughout your journey for ongoing support.
JoinPolly (joinpolly.com) has 368 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent

Wellness & Spa · Salem, Oregon
Excellent

Wellness & Spa · San Diego, California
Excellent
368 approved reviews, newest moderated first
M. L.
I contacted support via chat. Enrique was very helpful. He went the extra mile to address my request and resolve it. Great customer service that definitely exceeded my expectations!
Funky
John made my experience great! He had spot on customer service. I had to stop my medication due to a knee replacement, and he was able to stop it and then I will start it when I'm ready. Such a relief to know you are working with a good company! Thank you, John.
Khou V.
I tried this for 5 months with no weight loss. I had intermittent abdominal cramping which is to be expected. However, never felt like my cravings were curved or suppressed. I exercised daily and was mindful of what I ate. Besides that, things I liked about Polly: They had flexible payment plans through 3rd parties. They made it easy to connect with the provider, change shipment date, and cancel my subscription. Again, the customer service was great. Polly was affordable and had great payment plans. Do i think the medications worked? No. Absolutely not.
Barbara
The representative, Rey, worked with me over several days to find the plan that would be the most reasonable and beneficial to my current situation and future goals. He was knowledgeable, friendly, patient and efficient.
Adam F.
The product is great and I have zero side effects. I am at my goal weight and I go to the gym daily. The customer service is prompt. I’m happy with how things have gone.
Shrinking W.
A little frustrating with length of time for feedback. Questions that could be resolved with a quick phone call sometimes take about a week to get resolved. I love the product and I’m happy with my results.
Tanya
I was confused about an order and I contacted customer service. What a wonderful experience. I was in touch with a rep named Rey. He explained everything and assured me about my situation. They have always responded and helped when needed. Such a wonderful company.
Carmella B.
He was very prompt. He answered all my questions. He understood my concerns.was very, very helpful.