Theresa F.
Paid for 3 months and only received…
Paid for 3 months and only received half of my shipment. Never received my GPL 1 in the package. Customer service was horrible, felt like I was being accused of lying, They would not refund me! Tried working with a provider before shipment was sent. No response from Provider. Very disappointed! Cancelled subscription. My daughter also cancelled her subscription due to their lack of compassion and taking money from consumers. I lost $650.00 and received no GPL1 in my package. By the way, I know how to check a package. Been receiving packages since April.
Response from JoinPollyOct 21, 2026
We're sorry to hear about your concerns. At Polly, we take all reports of missing or incorrect shipments seriously and strive to address them fairly. You reached out to us over a week after your package was delivered. We advise all patients to inspect their packages immediately upon delivery and report any missing, damaged, or incorrect items to our support team or the dispensing pharmacy as soon as possible. When more than a week passes, it becomes significantly more difficult to investigate and verify what may have occurred during that time, including circumstances outside both our control and the dispensing pharmacy's control. We want to be clear that we do not accuse anyone of lying or being dishonest. However, because these shipments involve prescription medications, we must follow appropriate verification procedures and obtain supporting evidence when investigating reports of missing items. Due to the risk of fraudulent claims, we cannot automatically authorize refunds or complimentary replacement shipments without sufficient information to substantiate a claim. These procedures are designed to protect patients and ensure that all concerns are handled fairly and responsibly. Even when concerns fall outside our standard procedures, we make every effort to explore reasonable resolutions and assist our patients.