PapaReviews of joinpapa.com

Where to begin. Basically, the entire gig is a scam. I'd even argue that their conduct is criminal. In the first instance, contractors are misclassified. Because the service controls every aspect of the "Pal" barring few exceptions, each contractor is actually an employee, per statute. Nevertheless, there are many terms Pals are expected to adhere to. The policies are numerous and are mandatory. For one example, if a Pal cancels a visit with less than 24 hours notice, the Pal is penalized. Hiwever, it is routine for Papa to cancel visits without notice, many times after driving 90 miles or more to a member residence. Then, there is 90 miles on the return without any compensation to the Pal. On the other hand, members say that even though Papa keeps the money for the visit, they refuse to convey the visit compensation to the worker (Pal). In some instances the Pal may get $15 for the travel, despite the promise of bonuses often $50.00-75.00 and the for to six hours of the intended visit. The Pal is unable to even cover the fuel or time driving and no mileage is rewarded for the commute. Some states force Papa to pay for the commute, that is very rare and even in those cases, no compensation for time will be made. Tickets for any reason submitted by the Pal are ignored. Basically, Papa can care less, with a turn and burn business model. Papa routinely violates it's own terms of service, yet expects contractors to follow them to the latter whenever it suits Papa. It's one giant Ponzi scheme. I do not recommend.

I signed up for Papa in September. Every time I call, I get a different person taking my call and each one tells me something different about their policies. I've been given so many contradictory information and instructions that after 2 months and many calls, I'm still confused. I've had two people (one a supervisor) that were rude and argumentative. If I didn't need help on the day of an outpatient surgery I'm having, I wouldn't bother with them. It's disappointing and discouraging. The town I live in offers zero help for someone in my position...not even Senior Servics, so I feel stuck using Papa. It's been a nightmare trying to line someone up.

The Papa Pal was able to stay with my dad during his dental appointment which helped ease his nerves. Thank you 😊

Another no show from the Papa pal. You have a 50/50 chance of them actually showing up. This missed appointment wound up costing me $120. Horrible service.

This is a very unreliable service. They are no show...no calls. They have also left me stranded at a Drs visit. 50 miles from my home. Not sure if the people are properly vetted. They do no have visible IDs when they do show.

Employees aren’t valued whatsoever. The most untrustworthy and unreliable company. They do not care about anybody but the hours that they can collect to get paid by insurance companies. Worst customer service and you’re never able to speak to anything supervisor. They’re non existent according to customer service.

I appreciate the assistance for my 93 year old mom who is sharper than a tack bur can use the physical help. My concern is that next year they only have 15 approved, well the older one gets the more help is needed. I pray that can be adjusted. Thank you! Great thing for senior help!!!

Papa is the worst companion company ever . It is literally just business and money for them . Did you know that as an independent contractor of papa you can get fired for keeping contact with your pals . After you spend countless hours being there especially as a preferred pal . I’ve had people who have had surgery etc who didn’t have family etc . I built relationships to be able to keep in contact outside of the papa platform if they need me for anything even as people run out of hours because 60 hrs is not a lot but this is technically not allowed . So once the insurance money is up so goes the pal and it’s supposed to be F* them after that move on . So sad