PapaReviews of joinpapa.com

Wonderful app. Great way to be of service to Seniors in their time of need. Many just want companionship and some need a little helping hand. The only heads up I would give is come prepared for anything. Make sure you bring at minimum gloves with you when you see a task that says cleaning. You don't know all the task details until you get to the location. Otherwise, even with a surprise here and there, I enjoy it. I am unemployed at this time, and I have found myself to enjoy my time while I am on a shift.

Four times in a row I was called in the very last minute--twice at the exact time I was supposed to be picked up--and told that they couldn't find a driver for me. When this happens, Papa Pal will offer a ride from Uber, but that is no substitute for what they claim to offer. Furthermore, the drivers are very unprofessional, non-stop gabbing about their own complaints--about Papa Pal, about their grown children, their own illnesses, illnesses in their families, etc. Frankly, it's exhausting. I just need a ride. I don't need to hear the driver's life story. I don't need a new friend.

Client was great! Explained areas needing attention and provided gloves and cleaning supplies. Very welcoming environment!

The experience is great because making the visits it’s really easy and we’re getting paid good amounts of money per hour for doing easy task like vacuuming, doing the dishes, etc.

I have written the CEO twice, pertaining to Pal customer support, as well as Member support. No response! Their app is sub par at best and always have to uninstall, then reinstall, because it has so many glitches. I hope you know where your clients live, because if you dont remember the address when you accept the appoint and the app fails, both you as the pal and member are scewed! To boot...when you call in to customer support, to report the issue on the app, most of the reps have no clue what's going on and tell you to contact chat support. Their chat is no help either, as you get the same generic responses to your questions...and they take 5 minutes to respond, inbetween questions. It's like they are all robots, programed with the same answers to your questions. You go in a vicious circle, with no resolution. I do this part time, as I have a full-time IT position and love the members I see on a regular basis. Unfortunately, the members complain about the customer support they get...or should I say lack of. I frequently get asked to help the member out, when calling, because the reps they get when they call into schedule an appointment, are rude. I've written multiple reviews to the customer support team, only to fall on deaf ears. I've had 4 open help desk tickets, for over 8 months with no resolution. All I can say, is it's a great concept, but unfortunately they are failing their members and pals miserably. No wonder why insurance companies keep dropping them, as well as pals leaving. They did it to themselves, by not listening to all the complaints and not fixing their app or attitude with customer service reps. Shame on them!

I get a papa pal to come help me every few weeks. She is reliable, friendly, kind & thorough.

After I had to cancel my visit I got a call from someone at papa I explained what happedned and I don’t know if the call dropped or she just hung up on me- I waited for her to call back and she never did

Once I was ready to start, I just chose a client and went to work the next day. I was able to contact the client, prior to my arrival. The app directed me to the location, and we did exactly what the client stated she needed.