Jennifer V.
Not satisfied
Their people cancel last minute. I had several days that went unpicked up so I received no help. I do not see them as dependable or reliable. I have contacted my insurance for other options.

Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.
Papa (joinpapa.com) has 1,010 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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1,010 approved reviews, newest moderated first
Jennifer V.
Their people cancel last minute. I had several days that went unpicked up so I received no help. I do not see them as dependable or reliable. I have contacted my insurance for other options.
John M.
I just finished my first task as a Papa Pal, and it was a very pleasant one! A very pleasant client who definitely seemed to enjoy the companionship. I do wish, though….that there could be more visits members sign up for that did not ask for cleaning(which I admit, I am not good at), so that I could help more members during the time I have available! The App seems very smooth and understandable so far!
Response from PapaDec 2, 2024
Thanks for sharing your feedback with us, John! We appreciate you and all of the awesome work you do as a Papa Pal! 🌟
SM
I applied for papa pals because it said Boston jobs, after going through the long application process to be approved as a pal, only jobs I see are in Rhode island. A 50 mile ride away from home and isnt ideal at all!! Then they show natick with 5 miles away which it’s pretty much a 40 minute ride! Don’t say Boston jobs when they aren’t any in the Boston area! Not to mention the chat feature in the app really sucks! Do not ever call me to pick up a job that’s 40 minutes away from my home! Do better papa pal!! False advertisement!! Waste of my time!!
Response from PapaDec 2, 2024
Hi there, we're sorry to hear this. We appreciate your feedback and assure you that we take all feedback very seriously and all reviews are raised with the relevant team for consideration.
Linda A.
Love the flexibility I have to work or not,since this is a second job . Like meeting and helping people. Also nice receiving bonuses that I didn't expect .
Response from PapaNov 26, 2024
Thank you for sharing your feedback with us! We appreciate it. 😊
Jameellah L.
It's a great platform to make some extra money and also help someone in need. It's easy to use the app and if you have any questions you can chat with a Papa representative.
Response from PapaNov 26, 2024
That's great to hear! We appreciate you and all of the great work you do as a Papa Pal. 😊
Aleksa
It's great to use
Response from PapaNov 26, 2024
Thank you for sharing your feedback with us!
Sharon
My experience is great.Papa gives you very great tools to do a successful job.All question are answered and anything you need help with is available.
Response from PapaNov 26, 2024
That's great to hear! Thank you for sharing your feedback with us. 😊
Efren C.
Its an amazing app for the elders.
Response from PapaNov 26, 2024
That's great to hear! Thank you for sharing your feedback with us.