PapaReviews of joinpapa.com

Response from PapaOct 11, 2018

Hi Doris, we're releasing a new app this week with a lot of new features which are going to fix all those issues. Soon, you'll be able to start the visit when you get to the member's home.

Response from PapaOct 11, 2018

Hi Vanessa, sorry for that experience. We've been working in a lot of new features for the app, which is going to be released this week. These fixes will improve the whole experience. We also created a new payment model where we're going to reimburse our Pals for gas if they drive more than 5 miles to a visit.

Response from PapaOct 11, 2018

Hi Tamar, we're releasing a new app this week with a lot of new functionalities. We hope you change your rating after that update. We're also creating new communication policies with our Pals.

Response from PapaOct 11, 2018

Hi Connie, sorry to hear that. Our service providers are college students who have very busy schedules during evenings. Please let us make it up to you with a free ride or visit.

Response from PapaOct 11, 2018

Hi Fatimah, we're sorry we canceled some visits. Currently, we have twice as many Pals as before and we're able to fill visits easier. Please let us gain your trust back with a free visit.

Response from PapaOct 11, 2018

Hi Elizabeth, sorry about that! We changed pricing recently and we may have left out the old pricing in some Ads. We fixed those a while back. We are offering discounts for members who use us more than 20 hours a month if you're interested.

Response from PapaOct 11, 2018

Thank you Isabel :)

Response from PapaOct 11, 2018

Sorry to hear that Maria Teresa. We checked our system and we refunded you as requested. January was our first month of business and we were still learning. If you'd like to use our service again, we could arrange a free visit for you.