LavenderReviews of joinlavender.com

Listen to every person that has reviewed this… going to find a new doctor. They handle medication in such a dangerous manner by making it impossible to fill any prescription EVERY month. I look crazy calling the pharmacy when they are reaching out for simple things from the doctor.

I don't know what was wrong but for some reason they would never send prescriptions to the pharmacy. It was about 10 calls per month to lavender if I wanted to get the same prescription filled that I had the month before. We went through this every single month. I tried multiple providers and had negative experiences with each of them. The first was not aware that patients have withdrawals when switching off of psychiatric medication's and need to taper. The second tried to provide therapy without ever gaining consent from me as a patient to do so or doing any sort of intake appointment. She was also a bad therapist.

I am deeply disappointed and frustrated with my experience. I was assigned to Lavender’s Nurse Practitioner Susan Jackson, and it has been nothing short of a nightmare! Here is the full story… Over the last year, I’ve dealt with extreme personal stress: caring for my two young daughters while managing my brother’s traumatic brain injury. Amidst all this, I started noticing symptoms of forgetfulness and lack of focus that began to affect my ability to function—at work, at home, and even with basic self-care. I reached out to my doctor, explaining my concerns, and suggested that I might have ADHD. She was unsure whether I had undiagnosed ADHD or if my symptoms were just situational, given the immense stress I had been under. After this discussion, she agreed to prescribe me Adderall but recommended seeking a formal diagnosis. That led me to Susan Jackson at Lavender for a psychiatric assessment, which has turned out to be one of the worst healthcare experiences I’ve ever had. From the start, Susan came off as cold, detached, and uninterested in my concerns. During our telehealth visits, she couldn’t even be bothered to center her camera properly. At first, I wrote it off as an accident or technical glitch, but looking back, it struck me as both unprofessional and insensitive. It set the tone for the entire interaction: Susan seemed more focused on checking boxes than on actually connecting with me or addressing my struggles. After speaking with me for just 45 minutes, she suggested my symptoms were more in line with dementia than ADHD, which left me anxious, confused, and frankly, alarmed—especially since there's no family history of dementia in my case. Despite my reservations, she recommended that I seek a second opinion and pursue a neuropsychological evaluation, which I did. I consulted a seasoned neuropsychiatrist with over 20 years of experience, who did not believe I had dementia. I communicated this feedback to Susan, but she stubbornly clung to her initial diagnosis, further increasing my anxiety. At this point, I had no choice but to withdraw from her care. I made it clear that I wanted to health care team that would holistically treat my cognitive issues but this didn’t seem to be of any interest to her. Over prescribe and under treat! Susan’s approach to patient care is deeply troubling. She’s uninterested in getting to know her patients as individuals, choosing instead to focus on checkboxes and drill-down questions that feel cold and robotic. When I expressed concerns about the medications she wanted to prescribe, especially when her dementia diagnosis seemed dubious, her only response was a prolonged silence followed by "I don't know." She was more interested in diagnosing me with something, anything, and pushing pills than actually addressing my mental health needs. If you want a provider who listens, cares, and gives thoughtful, compassionate advice, Susan Jackson is not the one. She is dismissive and focused only on her narrow view of the situation. It was a truly awful experience that left me feeling worse than when I went in. I would not recommend Susan Jackson to anyone. Please, save yourself the unnecessary distress and find a practitioner who truly has your best interests at heart. My experience has been a nightmare, and I hope no one else has to suffer through the same lack of empathy and questionable care.

Do not waste your money if you are hoping to be medicated for your current meds after your doctor dies or closes and you have withdrawal systems and want a new psychiatrist to work with; obviously, they do not need the money. They must have plenty of clients. I spent $300 for nothing.

I went into this appointment with high hopes, and it turned, my hopes were dashed. The therapist basically said she couldn’t work with me because I had too many issues and a complex relationship with my mother. Really how surprising(roll eyes here) why do you think I’m seeking therapy. I had to go through the whole intake process, which made me emotional and I cried, and I’m a wreck now I need to find someone else to do this all over again. If only therapist realized themselves how hard that is and you don’t wanna tell your story over and over again. Save yourself the The disappointment and do not go to this place. Please excuse any spelling mistakes when I’m upset I make mistakes.

They charged me $300 for a 60-minute session which the practitioner ended after 30 minutes. The audio crackled on their end the entire time. The person told me I was "wasting my time" because they can't provide me with what I needed despite my initial email stating very clearly what I need. They ask almost no questions upfront so they can play dumb and say "sorry we can't help with that on Telehealth!" and have a steady stream of revenue from people who don't know any better. When I called customer service - not in the United States, of course - would prefer slave labor - the rep spoke out of two sides of her mouth. What a joke. Avoid this place at all costs!!!!

Don’t guarantee they can even fill prescriptions

Lavender Psychiatry is by far the most disorganized and incompetent business I have ever dealt with. I strongly advise against using their services and recommend seeking alternative providers through platforms like Zencare or Alma. Since starting care with Lavender, I have repeatedly encountered incorrect information and mishandling of my prescriptions. Initially, I was willing to overlook these issues as isolated incidents, but it is now evident that this incompetence is systemic within the organization. They have incorrectly updated my address three times without my input. On two occasions, they failed to send my prescription to the correct pharmacy, leaving me without crucial medication for over a week. They also tried to charge me out of pocket costs due to an administrative error on their end and only relented after I sent extensive documentation and explicitly diagrammed how this was their clerical error. Additionally, they seem intent on charging for every possible service. I was billed $75 for a simple letter re-iterating a diagnosis they had already provided. If you ever need documentation for disability, ADA, or workplace accommodations, be prepared to pay for each piece of administrative work—something most other healthcare providers include as part of their service. A basic letter confirming a diagnosis and recommending necessary treatment should not cost $75, especially for something as routine as FSA or HSA documentation. Moreover, all your interactions will be routed through a "care concierge," meaning even if your provider is competent, the organization’s inefficiency will still affect you by limiting direct access to your practitioner. Zencare allows you to search for providers within your insurance network and filter by specialty, language, identity, and more. Alma also connects you with different therapists through their directory. I strongly recommend using these services instead of Lavender Psychiatry.