LavenderReviews of joinlavender.com

The entire intake process is just to make sure you’re not any risk to them. The NP I saw, Abbe Walsh, didn’t read my intake paperwork, admitted that, had me go through my entire trauma history in ridiculous depth only to tell me that because of one low dose med I take she would have to consult with the lead NP to see if they could even take my case on. I don’t drink, I don’t do drugs, I’m not suicidal, I’m not manic or psychotic. Never have been. I have depression and anxiety. They are looking for the absolute “easiest” patients. Honestly, she would have known if she had bothered to read my intake paperwork that she wouldn’t take me. But she instead wasted an hour of my time and made me feel so judged. I sobbed. The most egregious part is that they did actual harm. They also refused to bridge my meds they knew I needed. That’s standard practice when discharging a patient. They refused to send a simple antidepressant. It’s clear this NP has very little psych experience. Avoid this practice. There are much better services out there. Edit: what’s wild is that they only responded to my complaint here in a public forum but never responded to my internal complaint they just discharged me. Beware.

Unfortunately I never got past registration. Their “concierge” informed me, after a week, that my insurance was out of network. It is a Cigna network and I have called them twice; both times they verified that if the provider is Cigna credentialed, I am absolutely in network. They canceled my new client appointment that I had completely arranged my day around with 3 days notice and said if I wanted to be self pay, to reschedule. My appointment should have been held for at least 24 hours to allow me to reply, or they could have called me to verify. I work as a mental health office manager/billing specialist and honestly, am shocked and disappointed in this company. I use Midi online for other care and had high hopes that Lavender might be a good online provider. They clearly need better benefits and eligibility staff as losing a new client because you don’t know how to call and verify their insurance is unacceptable. I will be letting Cigna know that this provider/office is telling a Cigna member that they are not in network as they claim to be. Denise

Unethical, doesn't reply to patients. Lavender has given me the runaround with billing after filing all claims incorrectly, impacting my care and ability to get refills on my medication. They don't reply to emails, follow-ups of those emails, or have any email addresses or numbers where you can speak with someone in billing. Unethical and irresponsible - do not trust them with your mental health and well being. Edited to add: it shouldn’t take a Trustpilot review to get a response. My husband and I emailed and followed up over two weeks waiting for any information. This company does not care about its patients.

I needed a new doctor or NP for medication management and Lavender took my insurance unlike my psychiatrist at the time. I made an hour long intake appointment with Tramia Squire, NP. The appointment went well, I went over all of my meds, diagnosis, history, trauma… the usual for an intake. Ms. Squire told me she would be happy to take me on as a patient, she had no problems with my meds and would continue my treatment as it had been. I was SO relieved to find mental health care that took my insurance, I could actually afford psychiatric care! Ms. Squire told me she could see the relief on my face. My psychiatrist at the time charged me $400 for a “discharge” appointment to send my medical records, medication records, and doctors notes to Lavender, this was required by Lavender to proceed with care. I received an email from Lavender saying they received, read, and accepted all of the records my doctor sent to them. Perfect, I was officially a patient of Tramia Squire and good to go. A couple weeks passed and I needed refills on several medications so I made an appointment with Ms. Squire. Days later on the date of the appointment Ms. Squire called me 2 hours before the appointment and said this: “We have decided that because of the combination of medication you take you are too complicated to treat and are considered high risk… that means we won’t be treating you and you are discharged as a patient as of now.” So at no time during the intake process when we went over my meds was a red flag raised over my meds. No time during the records transfer process where my meds were entered into their system was a red flag raised. At no time leading up to my appointment with Tramia Squire was a red flag raised over my meds. Lavender left me high and dry with no way to refill incredibly critical medication. So I had to go back to the psychiatrist I just left, he charged me $450 for a new patient intake appointment. Combine that with Lavender’s fee and I lost $900 for Tramia Squire to do absolutely nothing except cause chaos and havoc trying to find mental health care. This was the worst medical experience I’ve ever had.

This company is extremely problematic and I encourage you to look elsewhere. I have been added to group chats that included other clients, I have received messages intended for other clients, I have had numerous cancel provider appointments that resulted in late medication, refills, and the icing on the cake is that they switched providers on me (My original NP left the company and they told me this was the replacement) And it turns out that person is not even credentialed with my insurance. I even asked when the transfer occurred and was assured everything was fine, and then I get a new bill from a third-party billing company (Another switch made without my permission or any notification) That I’m paying full session rates because that provider is not credentialed. I have sent probably a dozen emails and all they keep saying is that they are “looking into it.”. They tried to tell me I moved states and that’s why things changed. I’ve lived in the same place for 20 years lol Even worse, the providers I used through Lavender are only licensed in my state, so they would’ve been illegally connecting me with an unlicensed provider if I had indeed been in that other state. At this point, I pretty much accept that I’m not getting the money back, and I obviously have canceled services with this company. I hope I can save somebody else the trouble as well. And for the record, the provider quality was not high quality either. My first provider was okay, and I would’ve continued with her. The replacement clearly does not want to be there and does not listen at all.

I was just about to join this because it seemed so amazing as advertise reading all the reviews. I am so thankful that I did not. I will not be choosing lavender psychiatry.

My NP quit about a month ago with notice and lavender said they would be setting me up with a new provider automatically. Fast forward to now I have like a week left in my prescription that can only be filled with a monthly appointment per government regulations so I call. I get told "Oh we won't have anyone in your state that takes United healthcare for another month sorry" and that was it. So now I'm frantically searching for a psychiatrist so I can refill my prescription. This company dropped the ball hard and can't or won't be bothered to do anything about it.

If you are a mental health patients, avoid this service !!! This is the worst customer service I have ever experienced. Scheduling/or rescheduling appoinments are a nightmare, their customer service do not know what they are doing. And heaven forbid you have a change in scheduled less than 48 hours before the appointment they charge you a cancel fee! Most medical practices at least offer 24 hours, and they dont charge you to cancel or change the appointment. And if you need to try and get medication, you'll jump through hoops for days trying to get it. And yes, thats right, we're talking about a MENTAL HEALTH SERVICE. My therapist is wonderful, but the service is no longer manageble and i have to change care because of the customer service and how much stress it causes. A lot of people write about this being a scam and I was charged so many additional charges for appointments or documents I have never been before. Basically anything you'll need, they will charge you for. THEY ARE ONLY HERE TO MAKE MONEY THEY DO NOT CARE ABOUT YOUR MENTAL HEALTH. IF YOU WANT TO GET WORSE, SIGN UP FOR LAVENDER. BUT DO YOURSELF A FAVOR AND FIND A BETTER OPTON. *UPDATED TO ADD THAT THEY TAKE CO-PAY FEES FROM YOU THAT YOU PROBABLY DO NOT OWE. CHECK YOUR EOB FROM YOUR INSURANCE CAREFULLY AND DONT MAKE THE MISTAKE OF TRUSTING THEM TO NOT OVERCHARGE YOU FOR THEIR OWN PROFIT*