HomebaseReviews of joinhomebase.com

Response from HomebaseNov 6, 2025

We’re so sorry to hear about your experience — that’s absolutely not what we want for any of our customers. We completely understand how frustrating this must have been and truly apologize for the inconvenience. We’d like to verify whether you were able to reach out and speak with someone from our team, as we would have wanted the chance to fix this issue right away and make things right. Please email us at [email protected] so we can review your account details and ensure everything is fully resolved. Thank you for being the best part of Homebase !

Response from HomebaseOct 2, 2025

We’re so sorry for the poor support experience you had—that’s not what we want for our customers. We do our best to call back as soon as possible, and we’re sorry that didn’t happen in your case. Please try requesting a call again, and hopefully we can get back to you sooner. You can also email us at [email protected] for support in the future. Thank you for being the best part of Homebase 💜

Response from HomebaseSep 30, 2025

We’re so sorry to hear about your frustrating experience—that’s not what we want for you or any team. Thank you for sharing your feedback, it helps us learn and get better. If you still plan to use Homebase, please reach out through the Support tab in the app or email [email protected] . We’d love the chance to help get things working properly for you. Thank you for being the best part of Homebase 💜

Response from HomebaseSep 25, 2025

We’re so sorry to hear about your experience with payroll, and we completely understand how frustrating and stressful this must have been for you and your team. Payroll and state filings are critical, and we never want to cause that kind of concern. We truly appreciate you sharing this feedback—it’s how we learn and improve. We hope you’ve already been in touch with our team and that your concerns are being resolved, but if not, please reach out at [email protected] or through the Support tab in the app. We take this seriously and want the chance to make things right for you. Thank you for being the best part of Homebase 💜

Response from HomebaseSep 5, 2025

Al, we’re so sorry to hear about the issues you’re having with messages and alerts. Please make sure you’re running the most up-to-date OS on your phone and that you’ve downloaded the latest version of the Homebase app. Sometimes clearing your cache can also help fix this kind of issue. If you’re still running into trouble, please reach out so we can help get this working for you—you can email us at [email protected] or use the Support tab in the app to request a call. We want to make sure Homebase works seamlessly for you and your team. Thank you for being the best part of Homebase 💜

Response from HomebaseAug 29, 2025

We’re sorry for the frustration you’ve had around timecard storage. You’re right that on our free plan, timecards are only stored for 90 days. However, you do have the option to download your timecards and save them on your computer so you’ll always have a longer history to reference without losing any important records. If you’d like help walking through how to do that, please reach out to us through the Support chat in the Homebase app . We’d be happy to guide you through the steps to make sure you have the records you need. Thank you for sharing your feedback and for being the best part of Homebase 💜

Response from HomebaseAug 29, 2025

We’re truly sorry to hear about your experience with the hiring feature and with customer support — that’s not the kind of frustration we ever want you to go through. We want to make this right and help get things working properly for you. Please reach out to us through the chat in the Homebase app, where you can also request a call from our team if that’s easier. We’d love the chance to look into this together and resolve it for you as quickly as possible. Your feedback is important to us, and we’re grateful you shared it. Thank you for being the best part of Homebase 💜

Response from HomebaseAug 29, 2025

We’re really sorry, Mitesh, for the poor experience you’ve had trying to reach us. That’s not the level of support we ever want for you. We’d love the chance to make this right and help you get what you need. The best way to reach us quickly is to start a chat in the Homebase app — from there you can also request a call back, and one of our reps will call you as soon as possible. Thank you for sharing your feedback and giving us the opportunity to improve. And thank you for being the best part of Homebase 💜