HomebaseReviews of joinhomebase.com

Run—do not walk—away from Homebase! This company should not be offering payroll services—especially for micro businesses with hourly employees. The auto payroll will miss worked hours if they fall into a grey area of after the payroll run but before the next pay period begins. There’s no alert to let you know the hours have been missed nor an option to roll the hours into the next pay cycle. This is a known issue according to the company yet they are not transparent with customers about the issue. They simply say, “well auto payroll is not for you.” Furthermore, the process to end service with the company is unnecessarily messy. You fill out a form filled with contradictions (ie click here to have us still send the W2s for the year for $200 followed by statement after saying they will not be filling the W2s). Then they will continue to try to nickle and dime you by saying you didn’t respond to a follow up email (and they was nothing in the email nor form saying you needed to respond to an email to confirm cancellation) so your service was not cancelled. We cancelled our service in February and still got a charge in April.

Have been using homebase for about 2 years now with my small business. was good at first. In the last year their accounting team has made multiple errors. It is extremely hard to get anyone who can do anything for their errors if you even can. they take forever, and give no updates on what the issue is or how to resolve it or how long that will take. I have been waiting for a response on an issue i brought up to them almost a month ago. there is still no update. After this issue is resolved i will have a new company to replace Homebase!

DO NOT HAVE TWO JOBS ON HERE! Been using this app for a while with one job and it worked just fine. Recently got a second job that uses the same app, but wasn’t able to set a separate availability for Job #2. Support wasn’t helpful at all. Turns out you’re only allowed to have ONE availability schedule even if you have multiple jobs/locations on the app/website so someone’s always going to have the incorrect availability. According to them, there is no workaround to add location-specific availability, which seems ABSURD since they advertise usability with multiple locations and it lets me switch between jobs in the app/website already. It even lets me select who the availability is for, but it still syncs globally. This should ALREADY be a feature. Please fix this ASAP.

My experience with Homebase involved several challenges, particularly during onboarding and when working with support. During setup, I was told that transitioning employees from the previous employer would be seamless. In practice, it required multiple calls and emails before the issue was resolved. At the same time, I was approaching the deadline for my first payroll and was unable to get timely responses from my assigned representative, who would not return any of my calls. The issue was ultimately resolved quickly once it reached the right support person, but the process leading up to that was stressful and time-consuming. Document management was also inconsistent. Employees occasionally reported that documents were unavailable when attempting to access them, and similar issues occurred with documents uploaded through the system. There were also complications related to payroll taxes that required significant follow-up to address. Overall, the platform offers useful tools, but the support experience felt inconsistent. When contacting support, the outcome often depended on which representative handled the request.

I am writing to express my serious concern regarding unauthorized and unexplained payments recently debited from our accounts. Specifically, we have observed a total of $560.00 withdrawn from one of our accounts within a two-week period, followed by several additional payments. These charges lack any corresponding invoices or documentation to explain their purpose. I previously contacted your organization to request a full refund for these unauthorized payments. During that communication, I was informed that I would receive a follow-up email, which has not yet been delivered. At this point, the failure to provide invoices or process a refund for charges taken without authorization is unacceptable and borders on misappropriation of funds from a vendor who provided account details in good faith. If these matters are not resolved immediately and a full refund is not processed, we will be forced to escalate this issue by filing a formal complaint with the Better Business Bureau (BBB). I expect an immediate response, along with a resolution timeline and confirmation of the refund process.

Watch out !! Business owner here who cares, when I signed up for homebase payroll, they seemed on top of everything. Once they received my membership and set me up I had the worst service for the entire year. All calls are out of the county. You will NEVER get the same person again via phone or via email. You will NEVER be able to talk to the department that actually handles payroll. They messed up my tax returns in 2025 and 2026. Do yourself a favor and save time, go with somsone else...anyone else.

Homebase scheduling is excellent and works very well for our team. However, their payroll service needs significant improvement. There is no way to speak directly with someone knowledgeable about payroll or tax matters. Instead, support representatives must open a ticket, and it often takes several days—or longer—to receive a response. It feels like there has been little effort on Homebase’s part to improve this process or provide more timely, accessible payroll support.

WTAF?! When I signed up for payroll services, Homebase was a slick operation. Their support was to tier. Real humans, prompt and attentive. Apparently, they ditched that model for a no service, waste your time, bullshit model where you get no actual support. I JUST NEED TO SUBMIT MY PAYROLL. Basic questions, zero answers. I wish I could leave them effective yesterday.