HomebaseReviews of joinhomebase.com

I was trying to get assistance in connecting my bank account to do payroll and wasn't able to and could not speak to a live person to get it resolved.

If I could give 0 stars, I would. Homebase completely failed us during payroll and then locked us out from paying our employees. We had sufficient funds in the account, but their system claimed the payment failed anyway. Instead of helping resolve it quickly, they froze payroll access entirely. We explained multiple times that employees needed to be paid immediately. Support acknowledged the issue, had us wire funds, confirmed they received documentation, and STILL refused to unlock payroll while they “looked for the payment.” Meanwhile, we were left unable to process direct deposit OR even run paper checks through the system. Their support team kept giving conflicting answers, long delays, and scripted responses while our staff sat unpaid because of THEIR system issue. The most frustrating part was the complete lack of urgency or accountability. Payroll is not something you can casually delay for days while support “balances multiple accounts.” This directly impacts real people and their families. We even ended up sending additional funds out of desperation because nobody could tell us when payroll would actually be unlocked. Now we’re worried about duplicate payments on top of everything else. This experience destroyed our trust in Homebase. Payroll software should make payroll easier — not hold your company hostage during a critical deadline. We are actively moving away from this platform and would strongly caution any business against relying on Homebase Payroll.

Support is horrible. We tried to upgrade to next level. Was on chat and said was done. When they completed, I indicated I was no longer a ADMIN and could only see my profile. Was told to refresh and I was booted from Agent on Chat. Then restarted, and chat bot was telling me I don't have access level to do what needed to contact admin, said I was admin, didn't care, wanted to talk to someone, said put me in queue then never a call back....waiting over 2 hours. No phone number to contact a real person, still no call to correct issue. HORRIBLE HORRIBLE Support, would not recommend.

We trusted Homebase to handle our payroll taxes properly, and it turned into a complete nightmare. They filed the wrong tax forms with the Department of Revenue and are now refusing to properly correct the issue. What is even more concerning — taxes were withheld from our business during 2024, but the payments were never made to the state. Instead, the money was apparently held and then returned back to us in 2026 without any proper notification or explanation. This created major problems, penalties, stress, and countless hours trying to fix issues that should never have happened in the first place. Customer service has been extremely disappointing. Getting answers is difficult, departments do not communicate properly, and resolving urgent tax matters takes forever. For something as serious as payroll tax compliance, this level of negligence is unacceptable. If you are a business owner relying on a payroll company to correctly file and pay taxes on your behalf, I strongly recommend being very careful. Our experience has been extremely frustrating and costly. Stay away.

YOU DESERVE A -10000 stars . You keep trying to take money from my account that has been paid back ! & I haven’t used by the way since AUGUST A YEAR AGO! No way of contacting actual humans just AI unless you have a “ paid account” mind you I used this through an employer I’m no longer with and haven’t been since last August and still getting emails telling me I need to pay back from a payment on April 17 2026 that I haven’t even had the app or anything on my phone ! This is an overall scam ! Takes 350 from my account one time and continues trying to steal money from me to this day ! Don’t use it ! Would like To actually speak to a REAL HUMAN ABOUT THIS !

I have been waiting for my direct deposit change for over 2 months I have never in my life had a direct deposit change take thus long. Also The cash out is very inconsistent, you will get a message that you have money available but when you check nothing there, but my biggest complaint is the direct deposit delay, my company use to use ukg That payroll company was excellent

They suck and I would advise to not use them at all. I spend more time on the phone or chatting with them than I actually do on submitting payroll or clock ins. They are awful. I am looking for a new company to do both as I have so many problems. I have also receive multiple refunds from them because of the amount of time I spend on the phone or chatting. They are awful and other much better companies out there that can do the same for less money!!! DO NOT USE THEM AT ALL!!!

I am writing this to warn other business owners: do not trust this organization with your payroll or tax compliance. We contacted support months ago to rectify a significant error on a W-2. Despite receiving explicit, documented assurance via their internal chat that the correction was being processed, nothing has been done. We are now 6-days from the tax deadline with zero resolution from this company. Here is the reality of dealing with this company: Zero Accountability: They make promises in writing and then fail to follow through. Non-Existent Support: You cannot reach a live person. Their "chat support" is a complete dead end where urgent requests are simply ignored. Financial Liability: Their administrative negligence is now costing us money. I refuse to pay for extensions and penalties caused by their inability to perform a simple document adjustment. A payroll company needs to be accurate and responsive. This company is neither. We will be terminating our contract and moving to a reputable provider that understands how to answer the flipping phone and can actually followup and follow-thru on what they say they will do! Save yourself the headache, take your business elsewhere.