HomebaseReviews of joinhomebase.com

Upon trying to set up and get familiar with the app last night, I was locked out and said I had to retry my signup. Through extensive correspondence with the online support, no solution was found. Trying it this morning, some of the information I had started to find last night wasn't to be found. Not a good first time experience!

We had a zoom meeting scheduled for 11:45 eastern time on 7-22-26. No host joined. I sent email reminding that I am waiting via email to the host who scheduled the meeting and got no response. I waited about 30min no host joined so I left. The whole day went by still no response from host. So I guess im going with ADP for my business payroll. The person who scheduled the meeting is kriley at joinhomebase

issue not resolved and got more issues simple access change turned into downtime and currently none is able to use this, tech support is not helping

i paid for the service and now i cant login back in to use the service

I did not join homebase. All I was doing was looking into it, that's it! I did not sign up for anything your company has to offer. So in turn if you signed me up for something and are going to bill me for something that I never wanted then you better undo it or I will discuss this matter with my attorney and then I'll let him handle it in anyway he seems fit to do.

I would not recommend Homebase Payroll. My experience was extremely frustrating from start to finish. Customer service was one of the biggest issues. Most support was handled through a third-party vendor, and I frequently received conflicting or incorrect information depending on who I spoke with. Instead of resolving issues, I often found myself spending hours following up and correcting problems that should never have happened. Payroll itself was unreliable. Even with AutoPay enabled, we still experienced payroll issues that required additional time and attention to resolve. As a business owner, the last thing you need is uncertainty around paying your employees or handling payroll taxes. The time and money I spent fixing issues created by Homebase far outweighed any benefit of using the platform. After only a few months, I switched to another payroll provider, and the difference has been night and day. Since switching, I haven't had a single payroll issue. This wasn't a user error or a learning curve. These were problems created by the platform and the support process. If you're considering Homebase Payroll, I'd encourage you to research other payroll providers before making a decision.

i am so frustrated with homebase customer service experience. It is nearly impossible to get a hold of any real person other than sales reps. I have sat on hold multiple times over an hour, only to be sent to a voicemail system. And they make it very difficult to find a way to contact them by phone. They don't post their customer service number anywhere directly that I can find. You have to call a sales rep and get them to transfer you to the right place. Which is then left with you stuck on hold. AND all this with us paying for the premium subscription. Edit: even in their response below, this link just funnels you to their ai support feature. They do everything they can to prevent you from reaching a live person.

I moved from Gusto to Homebase because I was looking for a platform that would handle shift management, communication, HR and payroll. Gusto was lacking in the communication piece. Otherwise, we would have stayed. I am extremely disappointed in the switch. They terminated our payroll account without warning due to a failed withdrawal. They take a hard stance on this and there is no wiggle room. Here's the thing. When you are a start up and cash flow varies, it truly irks me that payroll providers take this position. They take funds out of a business account every two weeks only to transfer it into an escrow account to deposit on a quarterly basis. They haven't even deposited any funds to the state or fed on our behalf since April yet they terminate us! Now I am waiting on a refund from them for all the funds they took from us in order for us to make the payments to the government agencies ourselves. They won't give me any straight answer on how much they owe us and they are saying this refund won't arrive for another 7-14 business days. For a company to take such a hard stance on this topic yet let a small business sit around and wait is obnoxious. Also good luck getting a human in their support category- it's 90% ai bots. HARD PASS if you want to run payroll through these guys. The other features are fine but there are other companies that do the shift management and communication piece better.