Homebase Reviews | Read Customer Reviews of joinhomebase.com

Homebase Reviews | Read Customer Reviews of joinhomebase.com

Homebase reviews

Showing 218 reviews with 5 stars · Clear filters

Remon T.
Oct 12, 2026
Awesome customer support ..I called…
Awesome customer support ..I called last week & had bad experience .The representative said there’s no way I can get in that account without contacting my supervisor ..So today’s representative was AWESOME
Response from HomebaseOct 14, 2026
Remon, we are so glad today’s experience turned things around completely! Getting a clear path forward instead of a dead end is exactly what we want every call to feel like, and we are sorry the first experience fell short of that. We will make sure today’s representative knows they made a real difference. Thank you for being the best part of Homebase!
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Zualita U.
Oct 8, 2026
Lee was so helpful and so patient with…
Lee was so helpful and so patient with me. You are VERY lucky yo have him:-). Zualita Updike
Response from HomebaseOct 9, 2026
Zualita, helpful and patient is exactly the kind of person we want in every customer’s corner and Lee sounds like a true gem! We are very lucky to have him and we will absolutely make sure he knows how much his support meant to you. Thank you for being the best part of Homebase!
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LUKE D.
Oct 7, 2026
Needed to cancel
Needed to cancel, was very easy
Response from HomebaseOct 8, 2026
Luke, we are sorry to see you go but we are really glad the cancellation process was easy for you. If you ever find yourself needing Homebase again we would love to have you back. Thank you for being the best part of Homebase!
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Danny
Oct 7, 2026
Venus 5 Star Customer Service!
Venus gave me amazing customer service! She was able to help me through the problem I was working through and found the solution. 5 stars!
Response from HomebaseOct 8, 2026
Danny, Venus finding the solution and delivering 5-star service is exactly what we strive for every single day! We will absolutely make sure she knows how much her help meant to you. Thank you for being the best part of Homebase!
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CT Chowder C.
Oct 7, 2026
Agent was patient
Agent was patient, thorough, and knowledgeable. Very pleasant customer service experience.
Response from HomebaseOct 8, 2026
Patient, thorough, knowledgeable, and pleasant — that is the full picture of what great support looks like and we are so glad you experienced it! Thank you for being the best part of Homebase!
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STEPHANIE O.
Oct 6, 2026
Payroll solution found
After talking to 4 people, Vince was able to see the problem and inform me on how to correct it.
Response from HomebaseOct 6, 2026
Stephanie, Vince seeing what four others missed and getting you to a solution is exactly the kind of persistence and expertise we want every customer to experience. We are so glad he was able to get your payroll sorted and we will make sure he knows his effort made a real difference. Thank you for being the best part of Homebase!
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C L.
Oct 3, 2026
She understood the assignment and my…
She understood the assignment and my struggle with the account. She fixed my issue right away, while also validating everything worked properly as it should.
Response from HomebaseOct 5, 2026
Understanding the struggle, fixing it right away, and making sure everything worked properly before wrapping up — that is exactly the kind of care we want every customer to feel. We are so glad she delivered that for you. Thank you for being the best part of Homebase.
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DJP
Oct 2, 2026
Fast
Fast, effective customer service to solve tech problem.
Response from HomebaseOct 5, 2026
Fast and effective when it counts most — that is exactly the standard we hold our team to! So glad we could get your tech issue sorted quickly. Thank you for being the best part of Homebase.
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