HomebaseReviews of joinhomebase.com

Still need to work out the kinks for payroll. And this new AI hiring is garbage. Wish we had the option to go back to indeed or other job platforms.

We keep having issues with our payroll not being submitted on time due to slow work in whatever department does wire payments. Still cannot get our Guideline connected.

Lacking some important features to manage labor in real time. Reporting is currently very limited and needs to be expanded in several areas to improve this platform.

I've been with Homebase for over a year and will be looking for an alternative for next tax year. I have a very small business with only a few employees. I started with Homebase at the beginning of a calendar year and on-boarding felt cumbersome/lengthy, even with less than 5 employees, but eventually we got through that (they really turn onboarding over to an unnamed third party company and I was a bit frustrated to realize they did not do the set-up all in-house). The timeclock (clock in/clock out) app for employees worked fine. An owner/manager needs to review timesheets and approve payroll each pay period which makes sense. Direct deposit worked as expected. Our biggest issue was that somehow Homebase got withholding calculations wrong for 1 of my employees and although they DISPLAYED the correct state, they actually were CALCULATING (incorrectly) based on another state (neither I, nor my company nor the employee had any connection to that other state). This was only discovered after the employee was puzzled at owing state income taxes. Homebase never picked up on this despite several quarters of withholding and remitting to the state. I realize we all make mistakes from time to time but this was frustrating. The basic service gets you timeclock apps, direct deposit and tax withholding/remission. There is some time off management in their app, a bit difficult to navigate but helpful (for example, you can set that employees accrue time off at X hours for Y hours worked). Other features are restricted/cost extra. For example, if you want to geo-fence (i.e., make sure employees only clock in at your workplace or at their home) it involves a premium. A positive is that there was never an issue w/ employee direct deposits (always a bit scary to have a third party go into your bank account and withdraw to give to someone else, in this case employees). While not terrible I plan to search for another payroll processor for next calendar year.