HomebaseReviews of joinhomebase.com

I signed up for Homebase's annual plan in March 2026. After using the service for six months, I requested a cancellation in September 2026. I explicitly asked only for a prorated refund for the remaining unused months, not a full refund for the time I actually used. Customer support completely denied this request.They informed me that you are locked into the contract after the first 30 days. Be warned if you are considering this software: while the annual commitment offers an initial discount, if you decide you are unsatisfied at any point after the 30-day mark, they will keep your money and you will lose your entire remaining annual fee. Proceed with caution.Version 2: Short & Punchy (Best for Google Play / App Store)Title: Hidden trap in the annual commitmentBe very careful signing up for their annual plan. I started in March 2026 and tried to cancel in September 2026. Even though I only wanted a prorated refund for the unused months ahead, support denied it. They lock you in completely after 30 days. If you find out the software doesn't fit your business long-term, you lose your entire annual fee. Not a customer-friendly policy.Version 3: Direct Warning (Best for Capterra)Title: Strict contract policy—no partial refunds for unused monthsI chose the annual plan in March 2026 for the discount, but when I needed to cancel in September 2026, Homebase refused to issue a prorated refund for the rest of my commitment. According to customer support, they enforce a strict 30-day cutoff line. After that, you are completely locked in. Any savings you think you get upfront are wiped out if you need to leave early, as they will pocket the remaining months of your fee.If you are ready to post, let me know if you would like me to adjust the tone to be harsher, or if you want to add the specific reasons why you were unsatisfied with the software to make it even more detailed.

The person was very helpful and this has nothing to do with their help. The issue is that homebase gave instructions on how to fix a payroll issue, I followed the steps and confirmed it was all set and then the system tried the wrong bank account for the second time. Now the money is stuck somewhere unknown and we have to wait and see if the reversal will go through. Give the right instructions so people can get paid! The tax team has taken 4 months to look into an issue they caused and still hasn’t resolved the problem. Every week or two I get an email assuring me they are looking into it and it’s important to them. There is no reason this small issue should take 4 months to identify and correct.

Still didnt get the feature I had so that team wouldn't see one another's schedule. Customer service is terrible.

I got upsold more than 40$ than I needed to pay.

I've had this app for 4 years IT JUST STARTED WORKING. But it still doesn't work for everyone.

I spent soooo much time trying to get help, turns out, they just wanted money. Honestly, if they had just said that from the beginning instead of jerking me around saying 'engineering is working on it' for more than 2 weeks, I would have been way less mad. After bot AI "help", real person "help" and multiple calls, they were still messing me around. Took one person FINALLY to diagnose the problem after so much time. I doubt "engineering" was ever looking at anything. Just wanted honesty and help.

I am very disappointed with the Homebase Plus + ADP Connector package. I was unable to purchase the Homebase Plus and the adp connector package together on the adp marketplace. I worked with your tier two support team for 2.5 weeks. Every time I tried to get the connector to work, it would error out. After lots of trouble shooting, it turns out that you can not purchase this plan as an existing Homebase user. even though I did not have a plan with Homebase at the time and this was how I was trying to purchase the plus plan. Due to this issue, I have to purchase the plans separately costing the company a higher cost compared to the package deal. This will result in a $180.00 higher cost to the company over the year compared to the savings I would have had. When I tried to see if Homebase would give me that same deal and match the cost, I was basically told no and to go F my self. This is very disappointing since I really wanted the savings, waste of time for 2.5 weeks and now I'm still paying a higher cost. I do like Homebase features, but I'll be honest this put a very sour taste in my mouth through the process.

Hard to learn how to play with it