HomebaseReviews of joinhomebase.com

Response from HomebaseJun 18, 2026

We’re so sorry the new experience hasn’t worked as expected for you. Thank you for the thoughtful feedback—it truly helps us improve. We understand your concerns about the AI hiring tools and the screening experience. We’ll be sure to pass this feedback along to our product team for review. 💜 Thank you for being the best part of Homebase 💜

Response from HomebaseOct 1, 2025

We’re so sorry to hear about the issues you’ve run into with messaging and the iPad app—that’s not the experience we want for you. We’d love the chance to take a closer look and work to fix this for you. Please reach out through the Support tab in the app or email [email protected], and our team will be ready to help. Thank you for being the best part of Homebase 💜

Response from HomebaseSep 5, 2025

Thank you for sharing your honest feedback—we’re so sorry you had this experience. We understand how frustrating unclear pricing, unexpected account changes, and a lack of follow-up must have felt, and it’s not the kind of care we want for you. Please give us another chance to help. The best way is to start in the chat, then request a call back so a rep can reach out to you right away. We’d love the opportunity to make things right. Thank you for being the best part of Homebase 💜

Response from HomebaseSep 5, 2025

Andrew, we’re truly sorry for the experience you’ve had. We never want you to feel let down by our support or confused about how tools like GPS tracking work. Your feedback helps us see where we need to do better, and we’re grateful you shared it. Please reach out to us again so we can help make this right—the best way is to start in the chat and then request a call back, and a rep will reach out to you as soon as possible. Thank you for being the best part of Homebase 💜

Response from HomebaseAug 29, 2025

Thank you so much for sharing this with us, Kate. We’re really glad to hear that scheduling and team communication have been working well for you, but we’re truly sorry for the frustration you’ve experienced with the timeclock kiosk. Waiting up to ten minutes to confirm a clock in or clock out and then seeing inaccuracies in reporting is not the experience we want for you or your team. While we can’t be certain, sometimes these issues can be related to internet connectivity, which may slow down the kiosk’s ability to process clock-ins correctly. We’d love the chance to troubleshoot this directly with you so we can pinpoint the issue and hopefully get things running smoothly again. Please reach out to us in-app or at [email protected] so our team can work through it with you. We’re grateful for your feedback and for trusting Homebase with your team — thank you for being the best part of Homebase 💜

Response from HomebaseAug 29, 2025

We’re really sorry you’ve been running into login trouble on Friday mornings—that’s frustrating, and we don’t want it to block your day. We want to help get this fixed. Please reach out through the in-app Support chat (you can also request a call there), and we’ll troubleshoot with you right away. Thank you for being the best part of Homebase 💜

Response from HomebaseAug 8, 2025

We’re truly sorry for the frustration you’ve experienced. Messaging is a core part of team communication, and we understand how disruptive it’s been to go without it. Our updates are always intended to improve the experience, not make it harder—and we’re deeply sorry that hasn’t been your experience. The messaging issue you mentioned should now be resolved. To ensure the best performance, please make sure your device is running the most up-to-date OS (iOS 17–18 or Android 12–15), and that you’ve updated the Homebase app. Clearing the app cache in your phone’s settings may also help. Most importantly, we want to help get things working smoothly again. Please reach out to us directly through the Support tab in the app or by emailing [email protected]. We take your feedback seriously—hearing from customers like you is what helps us do better. 💜