HomebaseReviews of joinhomebase.com

Homebase app and portal are convenient and easy to use, HOWEVER, and a BIG HOWEVER, when it comes to receiving customer support over the phone, HomeBase is absolutely terrible at that. I would rank phone support from HomeBase as a 1/10, if even that. Today I inquired on the app for support and requested a call that said I should be receiving a call within the next 5 minutes. It's been 6 hours since then, still nothing. And this isn't the first time that happened. Very discouraging knowing that when you need help from the company, that they're not there for you.

Appreciate the time stamps on messages sent and viewed schedules but constant updates that take the site 10 steps back, updates on the site in the middle of a work day instead of the weekend or overnight disrupting operations, updates that make no sense like search results on the managers log showing in random order and not chronological. Feels like I'm paying for a service that is never 100% operational.

Update to Homebase's response: I am still waiting on a resolution for my current issues. Took two tries to get anyone involved to actually figure it out, but haven't gotten a response. I have started chats before and spoke to people, and nothing gets resolved. Only yesterday after 45 minutes and having to get a supervisor was I even given a possible resolution. We will be cancelling as soon as we have a new service up and running. It is really a shame, because Homebase USED to be really good and helpful! Original Review: We have had this service since 2018. We have had issues during the entire time. Mostly with notifications. Sometimes they implement updates, which resets all notification settings. Meaning my employees will get nothing, and they are all on call! We have also lost entire message threads multiple times. Each time they do not know why, and just tell us oh well, there is nothing they can do. Customer service is horrible and always has been. They do not care at all. I was on the phone for over 45 minutes trying to get notifications fixed for one employee. After them making it seem like our fault the entire time, they told me there was a setting wrong on the back end preventing that employee from getting notifications. There was not even an apology! I told that person we would be looking for a new service ASAP, and he did not care at all! Here I am again currently on hold for missing messages! They should have stuck to scheduling and messaging, they did that great back in the day. When they added payroll and HR stuff, that is when it went way downhill overall! DO BETTER!