HomebaseReviews of joinhomebase.com

Home Base is running very slow on our POS. It essentially adds a minute or two to my employee’s shifts that I eventually need to pay, so it is causing more time and stress for me at the moment. Additionally, the passcodes were not syncing with Clover on multiple attempts, we could not clock in when there was an internet outage, and the customer service was not knowledgeable on how to deactivate the “don’t forget to clock-in” pop-ups when it was a mere setting on the account. I appreciate that it is provided for free on clover, but I may save more time and stress if I just hand-wrote my staff’s times.

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If you try to downgrade there subscription service back to free. There software lets you do it and says you are to their free service but they will keep taking money out of your bank account. This company is just another long string of companies that use scamming techniques to drain your account. I am going back to local business, when are we going to say enough of this corporation who screw everyone. You know what I am talking about. Cable, electric, amazon, expedia, the list goes on and on.

I used Homebase for about five years for my small business. I started with the free scheduling product, liked it, and eventually upgraded to premium services and payroll because I thought having everything integrated would make things easier. The scheduling side was good. Payroll was not. Payroll support was extremely difficult to reach and seemed to operate separately from the rest of Homebase. When I did get someone on the phone, they usually could not resolve the issue themselves and would forward it to another team. I was often told someone would get back to me in a few days, and frequently nobody did. Homebase made multiple payroll and tax-related errors during the time I used the service. In one case, there was a problem with a payroll withdrawal. The money had already left my bank account, but Homebase apparently did not show that the withdrawal had succeeded. They tried to withdraw the money again, the second attempt failed, and my employees did not get paid. Homebase did not notify me, and it took about a week to get the issue corrected. They also had problems with tax filings on more than one occasion. After I finally switched to another payroll provider, I later learned from the IRS that Homebase had not completed a previous quarter’s tax filings. Homebase had not informed me that the filings had not been done. When I contacted them about correcting it, I was told they would only handle it if I paid $1,250. My experience was that Homebase was fine for scheduling, but I would not trust them with something as important as payroll.

Wish I could give this place a zero. Awful customer service.

None of my employees can clock in and the Geo fence is off.

It ask to clock in every time A server opens clover dining

How to rude to just install and prompt to clock in …it confuse everyone and was annoying