HomebaseReviews of joinhomebase.com

The reason I moved to Homebase was for the lower cost. But that lower cost comes at a BIG cost. First, the support is ABYSMAL. They really don't think they need to respond to customers in a timely manner, even if it's something urgent like you cannot login to approve payroll! That is A-OK with them. But the reason I am taking my business elsewhere, even at a higher cost, is that they basically helped themselves to an interest-free loan from my business. Our last payroll had a mistake in it, so my manager called them to see how it can be fixed. They walked through with her, and implemented the fix, which was basically to VOID the wrong payroll, and run an "off-cycle" payroll. Now, you would think, having voided the payroll for us, that they would not then go on to take out the taxes for the VOIDED payroll from our account, right? WRONG! They blithely took out $5.5k from our account on Jan 17, two days after the payroll was voided; and then they took out another $5.3k from our account on Jan 21! When I asked them for a refund, they pretty much said, "too bad, too sad, it will take 5-7 business days for us to process a refund." So, they've had the $5.5k since Jan 17 (which means it's almost a week as of today), and I'm still not going to get my money back. They claim to help small businesses, but it's more like they want to take advantage of small businesses. AVOID AT ALL COSTS!

I placed an order on the 19th November not realising Homebase had gone into administration. They took my money and stated my order would be delivered by 21st November. It’s now the 2nd December and no update other then from a bot which is not helpful. Customer service do not answer there phone. If you email you receive immediate response stating they have gone into administration and will try their best to get the order out. How is it right that they can still take orders on line but not sure if they can fulfil those orders. I am not able to cancel the order either.

The WORST customer support I've ever experienced. I've messaged 6 times now with a simple request - a bot called 'Audrie' or a very stupid human keeps sending the same message via email. All I need them to do is correct my number from the US country code to a UK code +44) so that I can add info to my account. This app is a joke, would give zero if I could.

Almost 2 hours on hold to get owner access to my account, this is my 4th attempt, it has cost my company hundreds of dollars to manage this simple 5 minute step. But since we don't pay more for phone support we are treated with disregard, inadept support, and left to wait by the phone becasue they can't give a timeline on a return call. If you have a restaurant and care about your business paying payroll on time, I suggest finding a company you don't have to pay extra to fix their own software bugs.

The platform is very clunky and their support is very limited. I've tried multiple times to cancel the subscription but they require a phone call that only is available for limited time with a long wait time. They do everything they can to try and keep you paying and I'm very dissatisfied with how they have treated our business. We only tried their platform for a month and decided to opt-out and they continued charging us for the past 6 months and refuse to cancel.