HomebaseReviews of joinhomebase.com

I've used homebase for over 10 years and something has changed in the last year. Cost cutting and customer service. Avoid at all costs

Terrible customer service. Kept having problems with the timecards not displaying on the correct days which was throwing my payroll through a ton of hoops. Rerunning missed payments and the such. Called and they said they would figure it out and promised me about 5 times that they would call me back and never did. Just go to Gusto so you don't have to deal with the headache

Worst payroll migration ever. They did not take notice of our previous PEO relationship and charged our company thousands of dollars in quarterly fees within the first month of our migration. Now we have to go through potentially months of backing out those reports. Customer service is extremely limited and takes up to a week to get a response via email. Their phone support seems to have no empowerment. I would recommend anyone considering this company to steer clear. I wish I had visited these reviews first. There is a reason they are rated so low.

During the time I used the homebase program, it was a decent platform for the most part. When I upgraded my account to include payroll I did so from my account settings. I decided to change to a different company that a offered a more inclusive package I downgraded my account the same way assuming it would cancel out the payroll membership. I was charged for 4 months of payroll service fees before I realized I was still being charged. When I reached out to Homebase, the did not care and would not issue a refund because apparently you have to send an email to cancel, not just change my account plan. Any company that is ok taking $ for services they did not provide are thieves in my book. Their exact words: Hi Jackie, Good Day! Please be advised that the payroll monthly base fee still applies even if there's no payroll processed. In service,

Terrible service, mismanaged my payroll migration costing me thousands. They refuse accountability and good luck with support. I’ve reported them to the IRS and the FTC

Customer support is unacceptably bad. They are difficult if not impossible to reach. When it works, it is great. But when you wake up to 7 of your team members not getting paid because of direct deposit errors, then you can't get anyone for help, it's getting to the point I'd rather have a different payroll vendor. The AI generated hold song while waiting only increases aggravation. Then after an extended period it says to call back later! You can't make this up, embarrassing support.

Absolutely horrible customer service. I messed up every quarterly filing undercharged taxes, leaving me with a high end-of-year tax balance when it was correct in the form of 5%. W2s were incorrect for 12 of the 15 staff.

Very shortly after initiating a trial Homebase account, I determined that it *will not* meet the needs of my organization. After contacting Homebase support to close my account, I'm told that my data won't be deleted. Instead they will only remove my contact information from this "trial account". The support agent Audrie told me that they do this in case an organization wants to access data at a later date. I’m baffled why Homebase would keep a user’s profile active against their will. Furthermore, *there is no data* that we may want at a later date. As in I *never* entered any data. Idiotic client data retention policies such as described here is an added reason why I do not wish to be affiliated with Homebase. Had I realized this crap shoot of a policy sooner, I would have never given Homebase a try.