HomebaseReviews of joinhomebase.com

Response from HomebaseAug 11, 2025

Hi Brett — we’re really sorry you’re running into this issue. We know how frustrating it is when the clock-in function doesn’t work properly, and we’re here to help. Depending on which time clock you’re using, it could be a settings issue—especially if it’s the Homebase Time Clock app. It may also be related to clocking into an unscheduled vs. scheduled shift, or needing to update your device’s OS and Homebase app version. We’d love to take a closer look and get this fixed for you. Please reach out through the Support tab in the app or email us at [email protected]. We’re here to get you back on track. 💜

Response from HomebaseAug 8, 2025

We’re truly sorry for the frustrating experience you’ve had. That’s not the kind of customer experience we aim to deliver, and we completely understand how disappointing this must have been. We appreciate your honesty—it helps us improve and be better for our customers moving forward. We know we’re nothing without the trust of our customers, and we take that responsibility seriously. If you’d like to talk more or need clarification on your account, please don’t hesitate to reach out to us at [email protected] or through the Support tab in the app. We’re here to help and make this right. 💜

Response from HomebaseAug 8, 2025

Hi Kristi — we’re so sorry for the experience you’ve had. Dealing with IRS notices and account setup issues is incredibly frustrating, and it’s even more disappointing when you don’t hear back from the people you trusted to help. That’s not the level of service we aim to provide, and we truly apologize. We want to get this resolved for you as quickly as possible. Please email our tax team at [email protected] from your Homebase user email so we can investigate the issue thoroughly and make it right. Thank you for your honesty—we take your feedback seriously and are here to help. 💜

Response from HomebaseJul 31, 2025

Hi Steve — we’re truly sorry for the experience you had. When it comes to something as important as payroll, you deserve fast, clear support. It’s clear we didn’t deliver that, and we apologize. We know how frustrating and time-consuming this must have been, and we take full responsibility for dropping the ball. Your feedback is incredibly important, and we’re grateful you took the time to share it. We’re always working to improve, and this helps us do better. If there’s anything we can still assist with, please reach out through the Support tab in the app or email us directly at [email protected]. Thank you for being the best part of Homebase. 💜

Response from HomebaseJul 30, 2025

Stacie, we’re truly sorry for the experience you’ve had—and even more so to hear this may lead you to leave Homebase after being with us for so long. Thank you for your loyalty over the years. It means the world to us, and we’re deeply sorry that we haven’t lived up to that trust. Your recent experience with our support team is unacceptable. You deserved thoughtful, informed, and compassionate help—and we’re truly sorry you didn’t receive that. We know we are nothing without our customers, and your feedback makes it clear that we have work to do. We’re listening, and we’re committed to doing better. It saddens us to know we may have lost your business, and we sincerely hope you’ll reconsider and give us another chance to make this right. For the best support experience, please reach out through the Support tab in the app, where you can also request a call—we’d be grateful for the opportunity to speak with you directly. Thank you again, Stacie. We appreciate your feedback, and we’re here for you. 💜

Response from HomebaseJul 30, 2025

Daryl, we’re truly sorry for the experience you’ve had. There’s no excuse for the frustration you’ve described, and we sincerely apologize for the stress it’s caused—especially when reaching out for support made things worse instead of better. That’s not what we stand for. You’re right—Homebase has potential, and it’s our responsibility to deliver on it. Like many software companies, we do run into issues from time to time, but we want you to know that our team works tirelessly to identify and resolve them as quickly as possible. That said, none of that matters if we’re not giving our customers the care, communication, and solutions they deserve. We know we’re nothing without our customers, and your feedback is not only heard, it’s deeply appreciated.. For future reference, best way to reach us is through the Support tab in the app, where you can also request a call with a member of our team. You can also email us anytime at [email protected]. Thank you, Daryl, for sticking with us and for being a valued part of the Homebase community. 💜

Response from HomebaseJul 30, 2025

We’re so sorry for the experience you’ve had, Lorrie. That’s not the level of support we ever want to provide, and we truly apologize for the frustration this has caused. You deserve clear answers, real help, and follow-through—and we’re sorry we fell short. We know we are nothing without our customers, and it’s our mission to provide the best service and experience possible. Your feedback is incredibly important, and we appreciate you sharing it with us. We hope your issue has been resolved by now, but if not, we’d be grateful if you’d give our support team one more try so we can make it right. For the fastest help, please go to the Support tab in the app and start a chat—you can request a call from a team member at any time. Or, email us at [email protected]. Thank you for being the best part of Homebase. 💜

Response from HomebaseJul 30, 2025

We’re so sorry for the experience you’ve had, and we truly appreciate you taking the time to share this feedback. It’s frustrating when something you once loved becomes difficult to use, and we completely understand your disappointment. We also sincerely apologize for how your support experience was handled. That response is not acceptable, and it doesn’t reflect the level of care we aim to provide. We know we are nothing without our customers, and it’s our goal to deliver the best possible support and product experience—your feedback shows us we still have work to do. While we are using new technology like AI to assist with initial support requests, you can always request to speak with a real person, and we’re more than willing to help. Making sure your device has the most up-to-date OS and Homebase app version, and clearing the cache in your Homebase app, may help improve performance as well. We hope you’ll give us a chance to make this right. Please reach out via the Support tab in the app or email us directly at [email protected]. Thank you for being the best part of Homebase. 💜