HeardReviews of joinheard.com

Nadine is amazing. I asked to meet with her for clarification on several things, and she went above and beyond what I expected. We met, and she answered all of my questions. I emailed her a couple of days later asking for the directions for two (2) of the things I had to do, and she made a video and sent it to me. THAT was exactly what I needed. I just joined a few months ago, but so far, everyone I have dealt with at Heard has been extremely helpful and polite.

The Heard team is knowledgeable, helpful and responsive. They've provided exceptional customer service and answered my questions in a timely manner. I'm so grateful to have Heard supporting the tax and bookkeeping responsibilities of my practice!

I truly cannot say enough good things about my experience with Heard over the past year. I have been in private practice for 2 years and found Heard when searching for alternative options after a negative experience during 2023 tax season with my last accounting firm. When I initially found Heard, I hesitated because of the $200 monthly subscription cost. I had been doing my own bookkeeping to save on costs and didn’t want or need to spend extra on a subscription that included bookkeeping in the coming year. But then I ran the numbers. To do my own bookkeeping I had to pay a monthly subscription fee to QuickBooks. Then when I broke down what I had just paid my previous accounting firm to do my taxes into 12-month increments and added that to what I was paying for QuickBooks, I was going to essentially break even subscribing to Heard. And Heard came with bookkeeping and access to accounting and tax professionals on top of everything else? SOLD. If you excel in psychology, accounting, AND taxes, this probably isn’t a necessary service for you. But if you are like me and most of the psychologists I know, business is not why you got into this field. My first year in private practice I felt like I was floundering on the business end; constantly feeling like I was dropping balls. And not small balls, but important balls that could have legal or tax ramifications that I wasn’t even aware I was supposed to be juggling. When I tried to find answers, I always found myself in a Google web of documents and websites using language that I didn’t understand. Now, when I have a question related to the business side of my business, I simply log in to Heard, type my question into “Messages,” and one of their experts gets back to me within 24 hours. Sometimes the responses are easy answers solved through messages. When 2023’s Quarter 1 taxes were due, I was particularly panicked with many questions and one of the tax experts called me that night to ensure she answered all my questions. Recently, I reached back out to the same expert to ask questions about year-end and, when it became apparent that I was still confused, after she initially answered my questions, she made a brief Loom video to explain things to me visually, which made everything click. As I mentioned before, bookkeeping is also included. If you’re like me and have no issue keeping your own books, this is just a nice bonus. I do have to admit that it’s nice not to have to keep up with this part of the business anymore. Now I can just focus on being a clinician, which is why I got into this in the first place. Finally, this is a service created for mental/behavioral health providers. Unlike in other services where you will be forced to try to make business lingo fit the mental health space, the lingo here IS for the mental health space. They get what we do and provide the support that allows us to spend more time doing what we love. It’s worth every penny.

I was a bit hesitant to sign up with HEARD. I must say that my experience so far has outweighed any concerns. There are many companies out there that offer all sorts of solutions to make running a practice easier. With HEARD there are real people behind the scenes to connect with. The money/tax side of my practice has been frustrating and confusing over the years. I’m looking forward to feeling less stressed out as I navigate my work with clients.

Heard is an all-in-one financial solution that you didn't know you needed until you've tried it. As a therapist, managing finances is overwhelming. Heard takes this stress away, allowing you to refocus on what truly matters - your clients. Why do I regard Heard so highly? First, the consistent support offered by Heard is unparalleled. They combine state-of-the-art accounting software with human support, providing a seamless financial management solution. Heard provides clear, easy-to-find answers to all your questions about their platform, and their customer service is prompt and helpful. They provide regularly updated, high-quality, fact-checked articles on private practice finances and even offer free consults - a testament to their dedication to customer support. Second, the ease of use is extraordinary. The platform is designed to be intuitive and user-friendly, making tasks like bookkeeping, tax preparation, payroll, and business entity formation straightforward and quick. Heard saves therapists around 60 hours per year - that's more time you can spend with your clients. Finally, Heard lets you focus on your clients by taking over the mundane and time-consuming tasks of financial management. It helps in tracking income, expenses and provides tools to estimate tax savings, home office deductions, and more, ensuring therapists don't miss out on crucial deductions. They take care of the financial details, so you don't have to. All in all, Heard delivers on its promise of making accounting for therapists simple. I recommend Heard to any therapist looking to save time, reduce stress, and focus more on their clients, the heart of their practice.

The customer service is top notch. I get quick responses to any and all questions. Service is provided well and they make it very easy to trust them.

As always, Heard has come through for me again! Each representative I have met with have been able to meet and exceed my expectations. I have continually been impressed by the expert knowledge they are able to provide me in a way that I can understand and incorporate. Even better, they are friendly with an eye towards impeccable customer service. Heard has been my best business decision yet!

I'm not one to typically write reviews. However, this is different because I'm genuinely grateful. The financial aspects of starting my solo private practice were daunting (understatement). Getting enrolled with Heard has been my best business decision yet, hands down! The staff managing my books are patient, thorough, and have the hearts of teachers, providing guidance and support along the way. So far, I can't recommend enough. I do have some concerns about upcoming tax season given the other reviews posted but I'm going to stick with it and see how this year goes. It sounds like they have learned a lot these last couple of years so I'm hopeful about punctuality and accuracy in taxes.